Angelica Nolan
Indiana
Summary
Experienced Operations Manager with a strong background in funding and financial services. Skilled in leading processing operations, office management, and HR functions including workflow management, benefits administration, and onboarding through ADP. Recognized for streamlining workflows, improving efficiency, and fostering a positive workplace culture. Adept at balancing operational leadership with hands-on support to drive company growth and organizational success.
Overview
5
5
years of professional experience
Work History
Operations & Office Manager
Express Funding Of America
Fort Lauderdale, FL
05.2023 - 10.2025
- Directed day-to-day processing operations for a high-volume funding company, ensuring accuracy, compliance, and efficiency.
- Managed HR functions including payroll, benefits, and employee onboarding using ADP.
- Implemented process improvements that reduced turnaround times and improved workflow efficiency.
- Acted as the primary point of contact for both internal staff and external partners, ensuring smooth communication and issue resolution.
- Handled office operations to support staff productivity and smooth business operations.
- Created and updated records in Salesforce to maintain accurate documentation across teams and provide leadership with real‑time visibility.
Case Manager
Express Funding Of America
11.2022 - 05.2023
- Managed a portfolio of client cases, ensuring timely processing, documentation accuracy, and compliance with funding requirements.
- Served as the main point of contact for clients, addressing questions and concerns with professionalism and empathy.
- Coordinated between clients and law firm to streamline case processing and resolve issues efficiently.
- Maintained detailed case records, ensuring accuracy and confidentiality.
Administrative & Operational Support
HealthOnSouth RX
09.2020 - 10.2021
- Provided administrative support across multiple departments, including scheduling, records management, and office coordination.
- Assisted with HR functions such as onboarding and maintaining personnel records.
- Improved organizational systems that increased office efficiency and reduced administrative delays.
- Managed day-to-day office operations, including supplies, vendors, and scheduling.
Education
Bachelor of Arts - Liberal Arts
Rowan University
Skills
- Operations & Workflow Management
- Office Administration & Vendor Relations
- HR Management & Employee Relations
- Payroll & Benefits Administration (ADP)
- Process Improvement & Compliance
- Staff Training & Development
- Client Service & Communication
- Problem-Solving & Team Leadership
- Case Management & Client Support
References
Available upon request.
Timeline
Operations & Office Manager
Express Funding Of America
05.2023 - 10.2025
Case Manager
Express Funding Of America
11.2022 - 05.2023
Administrative & Operational Support
HealthOnSouth RX
09.2020 - 10.2021
Bachelor of Arts - Liberal Arts
Rowan University