Angelica Olivares
Fort Lauderdale
Summary
Dynamic finance and operations leader with extensive experience at an Insurance Brokerage, excelling in P&L management. Proven track record in enhancing workflows and achieving performance targets through strong organizational skills and data analysis. Adept at payroll administration and vendor management, driving efficiency across multi-entity operations.
Overview
6
6
years of professional experience
Work History
Head of Administrative & Finance Operations
Insurance Brokerage
Deerfield Beach
05.2024 - 01.2026
- Oversee multi-entity financial and administrative operations across insurance brokerage organizations.
- Managed payroll processing, ACH and Zelle payments, Amex reconciliation, and vendor disbursements to ensure timely and accurate financial transactions.
- Maintain and update profit & loss statements across multiple entities, ensuring accuracy and compliance.
- Reconcile bank transactions, credit card activity, and inter-company transfers.
- Prepared financial reports and dashboards for management review, facilitating informed decision-making.
- Track contractor hours, prepare payroll summaries, and coordinate timely payments.
- Coordinate licensing, compliance audits, and regulatory documentation.
- Supervised administrative staff, streamlined workflows, and implemented tracking systems to enhance operational efficiency.
Human Resources Coordinator
Insurance Brokerage
Deerfield Beach
07.2023 - 05.2024
- Recruited, onboarded, and maintained records for licensed and non-licensed staff.
- Acted as liaison between management and employees to address HR matters effectively.
- Coordinated employee documentation and ensured confidentiality compliance for HR reporting.
- Supported payroll administration and tracked employee compensation to ensure accurate payments.
- Enrolled newly licensed agents into contracts and internal systems.
Customer Service Representative
Moving Industry
Delray Beach
06.2020 - 02.2023
- Resolved complaints efficiently, ensuring high levels of customer satisfaction.
- Managed high-volume customer accounts and addressed service inquiries to enhance client relationships.
- Achieved performance targets by effectively multitasking and communicating with customers.
Education
High School -
Deerfield Beach High School
Deerfield Beach, FL06.2020
Skills
- Payroll operations
- Payroll administration
- Vendor Payments
- ACH processing
- Compliance management
- Financial reporting
- P&L Management
- Data Analysis
- Data reconciliation
- Microsoft Excel
- Microsoft Word
- Vendor management
- Performance metrics
- Team leadership
- Organizational skills
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Head of Administrative & Finance Operations
Insurance Brokerage
05.2024 - 01.2026
Human Resources Coordinator
Insurance Brokerage
07.2023 - 05.2024
Customer Service Representative
Moving Industry
06.2020 - 02.2023
High School -
Deerfield Beach High School