ANGELICA OROZCO
Las Vegas,Nevada
Summary
A highly competent, skilled, and results-driven professional with over 15 years of experience, and a strong record of achievement in providing the necessary retail management and warehousing expertise to ensure streamlined operations, customer satisfaction, significantly increased proficiency and profitability. Excellent interpersonal communication skills coupled with the ability to establish and maintain rapport with all levels of personnel, management, executives, and clients. Bilingual - English/Spanish. Proven background at high levels of team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
Experienced with multi-store operations and retail management, ensuring seamless functionality across all locations. Utilizes strategic planning and staff development to enhance productivity and achieve targets. Knowledge of market trends and consumer behavior drives effective decision-making and competitive positioning.
Overview
24
24
years of professional experience
Work History
Retail Area Manager
Tiendas Cuadra US LLC
12.2019 - 04.2025
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Developed [Number] new managers from within [Number]-person regional workforce.
- Built and strengthened cross-functional partnerships to improve sales success.
- Improved customer satisfaction ratings by prioritizing excellent service in all team interactions.
- Set sales objectives and attainment plans for [Type] region.
- Optimized inventory management for streamlined operations and reduced waste.
- Streamlined operational processes for increased efficiency, resulting in improved profit margins.
- Employed data-driven decision-making processes to identify trends, challenges, and opportunities for growth within the retail area.
Motorclothes Department Manager / Buyer
RED ROCK HARLEY DAVIDSON
01.2016 - 01.2018
- Performed a diverse range of responsibilities to include, but not limited to: overseeing productivity and performance of entire staff and operations of departmental operations; coordinating sales promotions and advertising, while maintaining world class customer service; all of which resulting in profitable, efficient, and smooth flowing operations
- Recruited, interviewed, hired, trained, and retained top talent, including administering payroll, daily and monthly department goals, as well as exchanges, refunds, and discounts
- Planned, organized, scheduled, and maintained budget standards, conducted inventories, placed orders, and ensured department contributed acceptable levels of both gross and net profits
- Innovative visual merchandising and displays, and purchasing
- Purchased merchandise, handled product assortments, and gauged stock movement from shows and manufacturers
- In charge of warehousing staff, shipping/receiving, loading/unloading, merchandise tagging and pricing, inventory control management
- Handled both markdowns and price adjustments in a timely manner
- Responsible of online store order fulfillment (picking, pack and shipping)
Sales Floor Manager
LAS VEGAS HARLEY DAVIDSON
01.2013 - 01.2016
- Controlled profit and loss daily; maintained accountability for period-end reporting, and managed all warehousing and product purchasing accountabilities
- Evaluated inventory and ensured availability of products on shelves; created programs with other local stores to trade inventory when necessary to guarantee best customer experience
- Recruited, interviewed, hired
- Trained, and motivated staff to create a clean, enjoyable environment with appropriate product availability
- Trained register and telephone etiquette in superior customer service skills while maintaining highest accuracy of tallies
- Earned title of special projects due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products
- Produced safe and clean environment with products on appropriate displays throughout store
Store Manager
MRG MARSHALL RETAIL GROUP
01.2006 - 01.2013
- Bottom-line store management responsibility encompassing all aspects of operations, including: recruiting, interviewing, hiring, training and developing an effective and knowledgeable sales staff maximizing sales
- Managed staff performance and productivity, processed exchanges/refunds, and maintained all warehousing policies and procedures
- Maintained an organized sales floor and warehouse with accountability for inventory shrinkage, as well as ensured loss prevention policies were followed
- Monitored and addressed customers' complaints while implementing viable solutions
- Responsible of all daily and weekly paperwork and balancing registers
- Maintained accurately all logs and documentation required by Operations, Merchandising, Human Resources, and Loss Prevention departments
- Promoted throughout duration of employment resulting from job performance excellence, industry knowledge, and a proven track record
Assistant Store Manager
MRG MARSHALL RETAIL GROUP
01.2003 - 01.2006
Sales Associate/Supervisor
MRG MARSHALL RETAIL GROUP
01.2001 - 01.2003
Education
University of Nevada, Las Vegas - Business Administration and Management
UNIVERSITY OF NEVADA, LAS VEGAS
Las Vegas, NevadaGED -
COLLEGE OF SOUTHERN NEVADA
Las Vegas, NevadaSkills
- Store operations
- Profit maximization
- Customer service
- Cash management
- Leadership development
- Operations management
- Staff management
- Complaint resolution
- Team Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Area Manager
Tiendas Cuadra US LLC
12.2019 - 04.2025
Motorclothes Department Manager / Buyer
RED ROCK HARLEY DAVIDSON
01.2016 - 01.2018
Sales Floor Manager
LAS VEGAS HARLEY DAVIDSON
01.2013 - 01.2016
Store Manager
MRG MARSHALL RETAIL GROUP
01.2006 - 01.2013
Assistant Store Manager
MRG MARSHALL RETAIL GROUP
01.2003 - 01.2006
Sales Associate/Supervisor
MRG MARSHALL RETAIL GROUP
01.2001 - 01.2003
GED -
COLLEGE OF SOUTHERN NEVADA
University of Nevada, Las Vegas - Business Administration and Management
UNIVERSITY OF NEVADA, LAS VEGAS
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