Angelica Pacheco
Hayward,CA
Summary
Results-oriented sales worker engages with customers to help establish rapport. 9 years in B2B outside sales. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Records Retrieval Account Executive
First Legal
10.2021 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business in Records Retrieval.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- On goal to hit $390,000 in yearly revenue with Presidents Club
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered informative Records Retrieval presentations to potential clients, showcasing the unique value of products or services offered.
- Attended networking events, LPI, ALA, and SFPA to build relationships and identify sales opportunities.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Unite Business Consultant
Unite Eurotherapy
09.2018 - 03.2020
- Utilize educational resources and marketing tools to develop product sell through strategies
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Conduct UNITE knowledge classes and presentations for salon staff
- Administration- Daily field reports, expense reports, goal worksheets, entering daily notes in CRM
- Build and maintain strong pipeline
- Opened over $40,000 in new business within a year
- Self-motivator and resourceful
- Manage over 80 accounts.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Direct Sales Consultant
Cosmo Prof Beauty
06.2016 - 09.2018
- Maintain customer records
- Work with manufacturers to create sales plans with accounts
- Work under high pressure and deal with conflict
- Plan and participate in salon events
- Inventory of products
- Manage over 40 accounts
- Educate and advise clients on new and upcoming products.
- Developed customized sales pitches tailored to individual client needs, ensuring higher conversion rates.
- Participated in local events and trade shows to promote brand awareness and generate leads for the company.
- Enhanced customer satisfaction through exceptional customer service and prompt issue resolution.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Direct Sales Consultant
Independent Salon services
03.2015 - 06.2016
- Accounting
- Provide exceptional customer service
- Excellent communication and writing skills
- Self-motivator
- Create and provide business plans on new merchandise
- Provide guidance and resolve any issues that may arise
- Prepare strategies to demonstrate, promote, and sell various products to clients
- Enlarged clientele by 25% within my first six months
- Represent cutting edge luxury brands
- Create long lasting relationships based on trust, honesty, and integrity
- Inventory of Products
- Manage over 30 accounts.
Manager
Alameda Beauty Center
03.2008 - 03.2015
- Provide exceptional customer service
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Prepared and administered training
- Created and prepared monthly work schedules
- Lead liaison for all vendors
- Maintained inventory
- Buyer
- Create and maintain visual displays for storefront and sales floor
- Consistently improve quality of customer service by routinely scheduling and facilitating product knowledge classes
- Coordinate sales contests geared towards motivating staff and increasing store sales
- Provide leadership and delegate daily tasks for staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
Continuing Education -
Cal State East Bay
Associates -
Laney College
01.2018
Skills
- New business opportunities
- Strong relationships
- Territory Management
- Customer Service
- Strategic Prospecting
- Time Management
- Self-Motivator
- Team Player
- Customer Presentations
- Customer Relations
- Strategic selling
- Retail
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
Timeline
Records Retrieval Account Executive
First Legal
10.2021 - Current
Unite Business Consultant
Unite Eurotherapy
09.2018 - 03.2020
Direct Sales Consultant
Cosmo Prof Beauty
06.2016 - 09.2018
Direct Sales Consultant
Independent Salon services
03.2015 - 06.2016
Manager
Alameda Beauty Center
03.2008 - 03.2015
Continuing Education -
Cal State East Bay
Associates -
Laney College