Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Angelica Palomo Rodriguez

Humble,TX

Summary

Highly-motivated and Results-driven management professional with years of experience in operations, production management, organizational development and team building. Highly adept in planning, coordinating and executing successful production strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Cashier

Imagen Venues
Houston, TX
06.2019 - Current
  • Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
  • Assisted in closing out transactions and ensuring accurate financial records.
  • Kept informed of current promotions, exchange and refund policies, pricing structures.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Manage high quantity of money.
  • Answered customer questions and provided venue information.

Operational Manager

Imagen Venues
Houston, TX
06.2019 - Current
  • Provided leadership support during times of change or crisis management situations.
  • Developed and implemented operational policies and procedures to meet organizational objectives.
  • Ensured the company core values are being followed by all employees.
  • Streamlined logistics and schedules for large-scale events catering to a customer base exceeding 15,000.
  • Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
  • Resolved conflicts within teams by providing clear direction or mediation services when needed.
  • Developed strategies to improve customer service, quality assurance systems, and business processes.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Created and maintained operational budgets, monitored costs and identified areas for cost savings.
  • Developed and implemented operational policies and procedures to meet organizational objectives.
  • Reported progress on various projects directly to senior level executives on a regular basis.
  • Organized workflow by assigning responsibilities to departments and teams and individuals.

Store Associate

Melrose Family Store
Houston, TX
03.2019 - 06.2019
  • Aided customers in selecting products based on their specific needs and preferences.
  • Received and logged new inventory items.
  • Organized store displays to ensure maximum visibility of products.
  • Answered incoming calls regarding product inquiries or orders.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Processed sales transactions accurately and efficiently at the cash register.

Education

BBA - Business Administration And Management

University of Houston - Downtown
Houston, TX
05-2022

Skills

  • Visual Merchandising
  • Cash Handling
  • Credit and cash transactions
  • Customer Service
  • Issue Resolution
  • Opening and closing procedures

Certification

  • T.A.B.C.
  • Managerial Food Handler

Languages

Spanish
Professional

Accomplishments

  • President's List in the university of houston downtown 2019

Timeline

Lead Cashier

Imagen Venues
06.2019 - Current

Operational Manager

Imagen Venues
06.2019 - Current

Store Associate

Melrose Family Store
03.2019 - 06.2019

BBA - Business Administration And Management

University of Houston - Downtown

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Angelica Palomo Rodriguez