Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Perales

Summary

Experienced at Lexus and Walgreens, with excelling skills in customer engagement and front office administration. Proven ability to manage operations and enhance efficiency, while maintaining accurate data entry and scheduling. Utilizes strong organizational skills and attention to detail to fulfill office operations.

Overview

4
4
years of professional experience

Work History

Receptionist/Loaner Coordinator

Lexus
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Simplified the rental process of vehicles with efficient use of car rental software programs and tools.

Shift Leader

Walgreens
02.2022 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Organized and understood goals, sales and requirements of site floor.

Customer Service Associate

Walgreens
04.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Arts - Human Resources Management

Rutgers University
New Brunswick, NJ
05-2026

High School Diploma -

NEW BRUNSWICK HEALTH SCIENCES TECH HIGH SCHOOL
New Brunswick, NJ
06-2022

Skills

  • Proficient in task management
  • Customer engagement
  • Accurate data entry
  • Scheduling and calendar management
  • Effective time management
  • Front office administration

Languages

English
Spanish

Timeline

Receptionist/Loaner Coordinator

Lexus
02.2024 - Current

Shift Leader

Walgreens
02.2022 - 02.2024

Customer Service Associate

Walgreens
04.2021 - 02.2022

Bachelor of Arts - Human Resources Management

Rutgers University

High School Diploma -

NEW BRUNSWICK HEALTH SCIENCES TECH HIGH SCHOOL

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