Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Perez-Ruiz

Garland

Summary

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager/ Community Lead

Vuori
02.2023 - Current
  • Works with the sales team to ensure each customer receives the best experience possible.
  • Takes ownership of the sales floor and sales team to ensure customer experience is the priority.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
  • Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
  • Leads the team on the day-to-day operations of the store when the Store Manager is not in.
  • Motivates the sales team and achieves sales goals in a team-based commission environment.
  • Builds a great community relationship by connecting with outside studios and gyms In the areas.
  • Maintaining constant communication and relationship with studios by attending local events and team sweats.

Store Director

To be Continued
11.2021 - 04.2022
  • Recruit and develop current staff to uphold company standards
  • Maintain Social Media content up to date and have constant communication with customers throughout the day.
  • Daily/Weekly visual and merchandising changes to keep up to date with new arrivals
  • Train and develop Intake manager and photographer to ensure that daily goals are met.
  • Monitor stylist’s performance and outreach attempt to ensure daily goals are exceeded.
  • Partner with Stylist’s to plan monthly events to drive in store sales.
  • Provide daily performance report to CEO and DOP and provide any opportunities for the day.
  • Plan and execute monthly schedule and onboarding training or brand training if need

Assistant Manager

Athleta
12.2020 - 11.2021
  • Maintain high customer service level in line with company standards, ensuring customer service always remains the primary focus of all team member.
  • Create and maintain effective relationships with customers to create brand loyalty.
  • Train and develop associates to maintain a strong product knowledge to communicate with all customers effectively.
  • Ensure all business objectives are achieved and reported daily to district manager
  • Create an effective schedule to reflect business needs, manage payroll daily and make necessary adjustments based on business.
  • Inspire team members through positive feedback and coaching daily, create training schedules for low performing associates when needed.
  • HR/Training- new associate on-boarding paperwork and training schedules to teach brand standards, objectives, product, and role-playing skills
  • Opening and closing operations duties

Auto Claims Representative/ Bilingual Claims Representative

Liberty Mutual
10.2019 - 12.2020
  • Review incoming claims thoroughly to confirm coverage, facts of loss, confirm contact information for insured and claimants
  • Enroll customers in text messaging to ensure flexibility and accessibility of contact for the life of their claim
  • Make and accept calls from customers to discuss claim status, and answer any concerns during the claim process
  • Assist both English and Spanish customer’s and communicate both verbally, and by text message
  • Effectively take statements both in English and in Spanish, and determine Liability within company standard
  • Consistently exceed text messaging percentage company standard and continue to strive to exceed the previous month’s goal consistently over 80%
  • Consistently process payments for claim within company standards
  • Consistently meet 24hr contact on claims every month
  • Resolve and deescalate calls and provide solutions that works best for the claim within company standards

Education

B.A. - Psychology

St. Mary’s University
San Antonio, TX
05.2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development

Timeline

Assistant Manager/ Community Lead

Vuori
02.2023 - Current

Store Director

To be Continued
11.2021 - 04.2022

Assistant Manager

Athleta
12.2020 - 11.2021

Auto Claims Representative/ Bilingual Claims Representative

Liberty Mutual
10.2019 - 12.2020

B.A. - Psychology

St. Mary’s University

Similar Profiles

CREATE PROFILE
Angelica Perez-Ruiz