Angelica Perez Castro
Wildwood,N.J.
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Supervisor Lobby Public Area
Cape Resorts Group Hotels
06.2011 - 07.2019
- Evaluated resident assistant performance regularly, offering constructive feedback and guidance for continuous improvement.
- Implemented conflict resolution strategies to mediate disputes among residents, resulting in a harmonious living environment.
- Collaborated with other staff members for successful event planning, team building, and student engagement initiatives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Supervisor International Collection Area
Citibank NA Mexico
05.1996 - 08.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Education
Bachelor degree International Relations -
Universidad Nacional Autónoma de México
México01.1994
Skills
- Good service attention, empathy, seek solutions, resolve an emerging situation, maintain good communication, adapt to new work changes
- Customer Service
- Attention to Detail
- Time Management
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Complex Problem-Solving
- Decision-Making
- Customer Engagement
- Courteous and Professional
- Work Planning and Prioritization
- Customer Relationship Management (CRM)
- Multiple Priorities Management
- Flexible Schedule
- MS Office
- Data Entry
Personal Information
- Date of Birth: 10/02/71
- Marital Status: Married
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor Lobby Public Area
Cape Resorts Group Hotels
06.2011 - 07.2019
Supervisor International Collection Area
Citibank NA Mexico
05.1996 - 08.2002
Bachelor degree International Relations -
Universidad Nacional Autónoma de México
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