Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Angelica Pettinato

Staten Island,USA

Summary

Detail-oriented and dedicated professional with a B.S. in Labor and Employment Relations, skilled in administration, communication, and problem solving. Proven ability to manage tasks efficiently and contribute positively to team success.

Overview

12
12
years of professional experience

Work History

Retention Donor Associate

Tunnel to Towers Foundation
Staten Island, USA
04.2024 - Current
  • Recover lapsed donations through high-volume calls, resolving payment issues and maintaining donor relationships.
  • Analyze donor accounts and trends to identify retention strategies and support revenue recovery.
  • Collaborate across departments using CRM systems to enhance donor experience and reporting.

Client Support Coordinator

Tunnel to Towers Foundation
Staten Island, USA
04.2023 - 04.2024
  • Managed donor account processes, high-volume calls and emails, working with confidential records, prepared reports to support financial reconciliation and compliance.
  • Assisted with event planning and administrative support.

Manager

Alfonso’s Pastry Shoppe
Staten Island, USA
01.2013 - 12.2023
  • Managed daily operations, overseeing staff, managing orders, inventory, health compliance, and promotional activities.

Case Investigator

NYC Health & Hospitals
New York, USA
11.2020 - 04.2022
  • Invested Covid-19 cases, providing guidance and connecting individuals to vital resources.
  • Managed emergency situations and maintained strict confidentiality in handling sensitive information.

Education

B.S. - Labor & Employment Relations

Rutgers University
New Brunswick, NJ
08.2025

Skills

  • Conflict resolution
  • Employee and client relations
  • Policy implementation
  • Compliance
  • Professional communication
  • HRIS systems
  • Microsoft Office proficiency
  • Time management
  • Organizing and planning
  • Attention to detail
  • Data entry and records management

Awards

  • Covid-19 Contact Tracing Award
  • CPR Certified
  • Cum Laude Honors, Rutgers - Dean's List
  • Tunnel to Towers 5k Family Companion Volunteer - recognized for supporting 9/11 victims’ families
  • High-Volume Donor Retention Achievements
  • Certificate in Employment Law
  • Certificate in Diversity & Inclusion

Timeline

Retention Donor Associate

Tunnel to Towers Foundation
04.2024 - Current

Client Support Coordinator

Tunnel to Towers Foundation
04.2023 - 04.2024

Case Investigator

NYC Health & Hospitals
11.2020 - 04.2022

Manager

Alfonso’s Pastry Shoppe
01.2013 - 12.2023

B.S. - Labor & Employment Relations

Rutgers University

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