Angelica Petty
McDonough,GA
Summary
Accomplished and proactive Supervisor focused on meeting customer expectations and achieving company goals, providing leadership and vision. Adept at problem-solving, conflict resolution, and performance improvement. Delivering impactful solutions and enhancing organizational performance, committed to transitioning into a new field while leveraging transferable skills to contribute effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal
09.2022 - Current
- Oversaw team of security officers to maintain strict compliance with security protocols and achieve operational objectives, while delivering exceptional customer service.
- Executed thorough incident investigations, document findings in comprehensive reports, and delivered performance assessments, applying disciplinary measures as needed.
- Conducted training for security staff to enhance vigilance, professional conduct, and adherence to designated responsibilities, offering corrective instruction to remedy performance gaps.
- Maintained routine patrols to establish a security presence, evaluate potential threats, develop preventative strategies, and manage emergency scenarios using effective de-escalation tactics.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
Event Planning Coordinator/ Entrepreneur
Peek LLC
09.2008 - Current
- Developed innovative event concepts and themes tailored to client specifications.
- Assessed service providers and vendors to meet specific customer needs.
- Negotiated contracts with venues and service providers, securing favorable terms that supported successful event execution within budget constraints.
- Built strong relationships with key stakeholders including clients, vendors, sponsors, volunteers, and attendees through proactive communication and exceptional customer service skills.
- Conducted post-event evaluations to identify areas for improvement, implementing changes in subsequent events for continuous growth and success.
Hair Stylist/Salon Manager
Peek LLC
08.2008 - Current
- Developed and manage operational budgets to ensure business sustainability.
- Conduct efficient transaction processing and maintain accurate sales records to deliver prompt customer service.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Pastry Chef Seasonal
Hannah Brothers
12.2023 - 01.2024
- Prepared a variety of pastries and desserts by strictly adhering to established recipes, ensuring consistency and customer satisfaction.
- Executed detailed and artistic decoration of pastries, enhancing visual appeal and customer experience
- Maintained high standards of ingredient and equipment quality, conducting regular checks to uphold product excellence.
- Managed kitchen inventory effectively, overseeing supply orders to ensure seamless daily operations and preparation.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Security Officer
Marksman Corporation
11.2021 - 07.2022
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Transportation Operation Specialist
Amazon
08.2020 - 09.2021
- Compiled data using internal systems for comprehensive reporting across daily, weekly, monthly, and quarterly periods.
- Assisted field teams with driver assignment, load management, and equipment tracking to optimize operations.
- Adapted to shifting priorities in a dynamic work environment, ensuring continuous workflow management.
- Uphold company policies, provided guidance to colleagues, and facilitated the onboarding of new staff.
- Maintained accurate records of vehicle maintenance schedules, ensuring compliance with regulatory requirements and reducing downtime.
- Collaborated with logistics personnel for efficient scheduling and dispatching of vehicles, maximizing the utilization of resources.
- Conducted regular performance reviews of transportation staff, setting clear expectations and providing constructive feedback for professional development.
School Bus Driver
Paulding County Transportation
10.2019 - 03.2020
- Ensured the safe transportation of passengers by adhering to strict schedules and navigating through high-traffic areas using maps and GPS technology.
- Communicated effectively with passengers and monitored traffic conditions through proficient operation of CB radio and bus PA systems.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Receptionist
Weaver's General Contractors
09.2008 - 04.2015
- Coordinated administrative duties, ensuring timely completion of diverse tasks to support organizational efficiency.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma - General Education
Maynard H. Jackson High School
Atlanta, GA05.2009
Skills
- Training & Development
- Project management
- Business Development
- Decision-making
- Organizational Skills
- Relationship building
- Strategic Planning
- Analytical thinking
- Interpersonal Communication
- Negotiation and conflict resolution
- Leadership
- Management
Accomplishments
- Supervised 10-15 security guards and officers.
- Achieved 100% performance through effectively helping with active shooter incident.
- Resolved product issue through consumer testing.
Certification
- Interpersonal communication, Allied Universal, 2023
- Business Basics Fundamentals, New Skills Academy, 2019
- Entry Level Project Management, Google, 2024
- CPR & AED, American Heart Association, 2024
- CDL B License, 2019
- School Bus Endorsement, 2019
- Passenger Endorsement, 2019
- Guard Card, 11/21 - Present
- Air Brake Endorsement, 10/18 - 10/27
- Principles of Leadership, 02/23 - Present
Timeline
Pastry Chef Seasonal
Hannah Brothers
12.2023 - 01.2024
Security Shift Supervisor
Allied Universal
09.2022 - Current
Security Officer
Marksman Corporation
11.2021 - 07.2022
Transportation Operation Specialist
Amazon
08.2020 - 09.2021
School Bus Driver
Paulding County Transportation
10.2019 - 03.2020
Event Planning Coordinator/ Entrepreneur
Peek LLC
09.2008 - Current
Receptionist
Weaver's General Contractors
09.2008 - 04.2015
Hair Stylist/Salon Manager
Peek LLC
08.2008 - Current
- Interpersonal communication, Allied Universal, 2023
- Business Basics Fundamentals, New Skills Academy, 2019
- Entry Level Project Management, Google, 2024
- CPR & AED, American Heart Association, 2024
- CDL B License, 2019
- School Bus Endorsement, 2019
- Passenger Endorsement, 2019
- Guard Card, 11/21 - Present
- Air Brake Endorsement, 10/18 - 10/27
- Principles of Leadership, 02/23 - Present
High School Diploma - General Education
Maynard H. Jackson High School
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