Angelica Pico
Pasadena,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Merchandise Seller
Urban Heat Band
08.2023 - Current
- Boosted sales by effectively showcasing and promoting merchandise at various events and venues.
- Increased client satisfaction by promptly addressing and resolving any issues or concerns related to purchased merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
English Tutor
Pasadena City College
01.2020 - Current
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed student confidence through positive reinforcement strategies.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
- Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.
- Established rapport with students, fostering open communication and creating a supportive learning atmosphere.
- Empowered students to take ownership of their learning process by encouraging active participation in lessons and discussions.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Responded to email and telephone requests to provide students with specific information.
Office Assistant
Glenn Building Services
05.2018 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Edited and proofread documents for accuracy and completeness.
Theater Operations Volunteer
The Los Angeles Latino International Film Festival
05.2018 - Current
- Improved overall volunteer satisfaction through clear communication and supportive teamwork.
- Implemented innovative solutions to overcome logistical challenges, ensuring smooth operations.
Office Assistant
All States World Cargo
07.2019 - 01.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Pet Care Associate
Pet Smart
01.2019 - 05.2019
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
Education
Associate of Arts - Television And Radio
Pasadena City College
Pasadena, CA05.2023
High School Diploma -
Pasadena High School
Pasadena, CA05.2018
Skills
- POS System Operation
- Payroll Processing
- Data Entry
- Customer Service
- Cross-cultural understanding
- Classroom Management Abilities
- Creative Writing Techniques
- Peer Collaboration Abilities
- Pro Tools expertise
- Quickbooks
- Strong vocabulary skills
Accomplishments
I won an honorable mention in The Lightbringer's Science Fiction Short Story Contest in 2017.
Affiliations
- Los Angeles Latino International Film Festival
Certification
CLRA Level 1 Certification - 2020
Pro Tools Certified - 2024
Hobbies
I enjoy watching films, reading and writing stories, spending time with my pets, and going to goth clubs or concerts to dance. I also enjoy making short films with friends where I take on several roles in film production such as cinematographer, actor, special fx makeup artist, audio engineer, co-writer, and director
Additional Information
I have been a theater operations volunteer with the Los Angeles Latino International Film Festival for six years and have worked for both Rafael Agustin and Edward James Olmos personally during my time with the organization.
Languages
English
Native or Bilingual
German
Limited Working
Japanese
Elementary
Timeline
Freelance Merchandise Seller
Urban Heat Band
08.2023 - Current
English Tutor
Pasadena City College
01.2020 - Current
Office Assistant
All States World Cargo
07.2019 - 01.2020
Pet Care Associate
Pet Smart
01.2019 - 05.2019
Office Assistant
Glenn Building Services
05.2018 - Current
Theater Operations Volunteer
The Los Angeles Latino International Film Festival
05.2018 - Current
Associate of Arts - Television And Radio
Pasadena City College
High School Diploma -
Pasadena High School
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