Angelica Pilon
Olympia
Summary
Dynamic and results-oriented customer service professional seeking to leverage exceptional problem-solving and organizational skills to enhance customer satisfaction. Proven ability to multitask effectively in fast-paced environments, ensuring swift adaptation and immediate contributions to team objectives. Committed to delivering outstanding service and fostering positive customer relationships through proactive communication and support. Eager to bring a strong work ethic and passion for helping others to a dedicated customer service role.
Overview
10
10
years of professional experience
Work History
Receiver
McLane Logistics
07.2024 - Current
- Executed detailed evaluations of received shipments, confirming product quality and accuracy prior to distribution.
- Organized warehouse inventory to optimize space and improve accessibility.
- Collaborated with team members to streamline receiving processes and enhance efficiency.
- Facilitated training sessions for new staff on receiving protocols and safety procedures.
- Coordinated with suppliers to resolve issues related to damaged or missing items.
- Conducted regular audits to ensure compliance with company standards and procedures.
- Conducted thorough comparisons of shipping orders and invoices with received items to confirm correctness.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
On-site Staffing Supervisor
Deployhr
05.2020 - 07.2024
- Oversee the day-to-day staffing operations within the warehouse, ensuring that the workforce is adequately staffed to meet production demands.
- Coordinate closely with HR and production teams to understand staffing requirements, and any potential changes in workforce needs.
- Source, recruit, and onboard temporary employees to meet staffing demands, adhering to safety and quality standards.
- Maintain a deep understanding of the warehouse's operations, workflows, and safety protocols to effectively assign and manage temporary personnel.
- Develop and foster positive working relationships with temporary employees, addressing their concerns and providing necessary support.
- Lead and supervise a team of temporary employees, managing up to 100 individuals, and ensuring their adherence to company policies and guidelines.
Yard Coordinator
Damco Distribution
03.2016 - 05.2020
- Oversee the equipment inspection process for all inbound/outbound trailers and containers.
- Update trailer specifications and data discrepancies within our proprietary inventory management system accurately.
- Responsible for sending invoices to customers.
- Responsible for the safe movement of all equipment throughout the yard resulting in zero compliance violations.
- Maintain overall yard appearance and cleanliness by removing debris, garbage, and any safety hazards.
- Efficiently manage multiple lines of communication with all customers and warehouse employees to provide timely updates on equipment statuses.
- Inspect yard tractors daily to notify the Service Manager if repairs are necessary.
- Assist with rental operations as needed (open/close contracts, schedule reservations, create work orders for equipment servicing).
Education
Diploma -
SPSCC
Olympia, WA01.2019
Skills
- Upbeat, friendly and positive
- Efficient Multitasker
- Comprehensive understanding of word, excel, windows and outlook
- Highly responsible and reliable
- Excellent customer service skills
- Clerical and data entry skills
- Answering multiple phone calls
- Customer service
- Shipping and receiving
- Leadership qualities
Timeline
Receiver
McLane Logistics
07.2024 - Current
On-site Staffing Supervisor
Deployhr
05.2020 - 07.2024
Yard Coordinator
Damco Distribution
03.2016 - 05.2020
Diploma -
SPSCC