Angelica Portillo Velasquez
Summary
Enthusiastic Senior Customer Service Representative with more than six years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Hedgie Mars
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
Coordinating Wave Planner
Geodis
12.2016 - 10.2023
- Reduced order processing time with effective resource allocation and scheduling.
- Streamlined communication between departments, ensuring smooth coordination of warehouse activities.
- Analyzed data to identify trends and opportunities for process improvement, leading to increased efficiency.
Education
High School Diploma -
Plainfield High School
Plainfield, IN05.2015
Skills
- Escalation Management
- Call Control
- Database Maintenance
- Complaint Resolution
- Data Entry
- Account Updating
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Representative
Hedgie Mars
10.2023 - Current
Coordinating Wave Planner
Geodis
12.2016 - 10.2023
High School Diploma -
Plainfield High School