Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Potter

Wendell,NC

Summary

Personable and organized with strong ability to manage patient interactions and office communications efficiently. Possesses understanding of dental office operations and scheduling software, coupled with proficiency in administrative tasks. Committed to providing exceptional patient experiences and maintaining smoothly running office. Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.

Overview

9
9
years of professional experience

Work History

Business Owner

Sweet Maes Bakery
05.2024 - Current
  • Developed business strategies to enhance customer engagement and satisfaction.
  • Managed daily operations, ensuring efficient workflow and service delivery.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Cultivated relationships with suppliers to negotiate favorable terms and pricing.
  • Trained staff on customer service protocols to improve overall team performance.
  • Created marketing materials to promote services and increase brand visibility.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Dental Office Receptionist

Perry L Jeffries DDS & Associates PA
07.2019 - 01.2020
  • Greeted patients and managed appointment schedules to enhance office efficiency.
  • Maintained patient records using electronic health record systems for accuracy and compliance.
  • Answered phone inquiries and addressed patient concerns with professionalism and empathy.
  • Coordinated insurance verifications and facilitated payment processing for seamless patient experiences.
  • Assisted dental staff by preparing treatment rooms and ensuring necessary supplies were available.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Front Desk Receptionist

Spring Arbor Assisted Living
01.2016 - 05.2016
  • Greeted and assisted visitors, providing excellent customer service to enhance guest experience.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Maintained organized reception area, ensuring a welcoming atmosphere for clients and guests.
  • Scheduled appointments and coordinated calendars for office staff, optimizing time management.
  • Utilized computer systems for data entry and record-keeping, supporting administrative tasks effectively.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

East Wake High School
Wendell, NC

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Business development
  • Bookkeeping
  • Financial management
  • Insurance verification
  • Billing procedures
  • Patient scheduling
  • Front office management
  • Office opening and closing

Languages

Spanish
Native or Bilingual

Timeline

Business Owner

Sweet Maes Bakery
05.2024 - Current

Dental Office Receptionist

Perry L Jeffries DDS & Associates PA
07.2019 - 01.2020

Front Desk Receptionist

Spring Arbor Assisted Living
01.2016 - 05.2016

East Wake High School

Similar Profiles

CREATE PROFILE