ANGELICA PUERTA
Evanston,IL
Summary
Dynamic Office Manager with 1 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Multitasking with executive-level administrative management and financial, business and operational leadership expertise.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Property Tax Refund Service Of IL
Chicago, IL
09.2021 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about services.
- Input credit and debit card payments in POS system to complete purchases.
- Served customers with friendly, knowledgeable support at every stage of service.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Exceptional computer skills
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed call reports, paperwork and on-going personal training by required deadlines.
Amazon Delivery
Amazon
Chicago, IL
02.2020 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered merchandise on tight schedules to meet customer targets.
Uber Partner
Uber
Chicago, IL
09.2019 - 02.2020
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays to decrease calls to support.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
Amazon Asociate
Amazon
Monee, IL
05.2019 - 08.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
Manager
Deblex Miami
Miami, FL
06.2018 - 05.2019
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established transportation cost standards and economical shipping practices.
Education
Insurance Producer -
Illinois Department of Insurance
Chicago, IL02.2021
Doctor of Dental Medicine -
Universidad Gran Mariscal De Ayacucho
Venezuela02.2016
High School Diploma -
San Francisco De Asis
Venezuela07.2006
Skills
- Route management
- Excellent sense of direction
- Responsible driver
- Time management skills
- Project management
- Sales Techniques
- Staff development
- Marketing
- Issue and conflict resolution
- Work ethic
- Friendly, positive attitude
- Leadership
- Data entry
- Invoicing and billing
- Training and coaching
- Customer Buying Habits
- Payment Processing
- Credit and Debt Card Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Assistant
Property Tax Refund Service Of IL
09.2021 - Current
Amazon Delivery
Amazon
02.2020 - Current
Uber Partner
Uber
09.2019 - 02.2020
Amazon Asociate
Amazon
05.2019 - 08.2019
Manager
Deblex Miami
06.2018 - 05.2019
Insurance Producer -
Illinois Department of Insurance
Doctor of Dental Medicine -
Universidad Gran Mariscal De Ayacucho
High School Diploma -
San Francisco De Asis
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