Angelica Quiambao
Arlington,VA
Summary
Proactive and customer-focused, I excelled as a Barista at Starbucks, enhancing customer satisfaction and loyalty through exceptional service and high-quality beverage preparation. Leveraging my coffee expertise and teamwork skills, I successfully trained new employees and contributed to a positive team environment. My efforts led to a significant increase in seasonal beverage sales, showcasing my ability to drive results and maintain high standards of cleanliness and safety.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Falls Church, VA
12.2020 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Education
Bachelors - Psychology
Northern Virginia Community College
Annandale, VASkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Cleanliness
- Order Taking
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- POS Systems
- Excellent memory
- Coffee expertise
- Food Running
- Time Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cleaning and sanitizing
Timeline
Barista
Starbucks
12.2020 - 08.2023
Bachelors - Psychology
Northern Virginia Community College