Angelica Quintana
Clarendon Hills,IL
Summary
Dedicated medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PATIENT ONBOARDING EXECUTIVE
OAK STREET HEALTH
09.2021 - Current
- Responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
- Follow-up with patients who have not been engaged in our care model to support them in accessing care at Oak Street, or to assist them in finding a more appropriate setting for their primary care needs
- Assisting with insurance questions, if they have medical needs that we are unable to assist with in home, I find them a provider who can assist them in home, and/or if they are unhappy with their insurance I provide them a connection with an IA representative
- Assisting in different programs within the company
- Working with patients who have had fractures in the last year and setting up their appointments with transportation to outside facilities, if needed.
In Home Private Duty Nurse
Continuum Pediatric Nursing
Rolling Meadows, IL
01.2023 - 05.2023
- Enhanced patient recovery by developing and implementing personalized care plans.
- Provided compassionate care for the patient, resulting in positive feedback from families.
- Developed strong rapport with patients and families, providing emotional support during difficult times.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Monitored vital signs regularly to detect and address potential health concerns promptly.
CLINICAL CALL SPECIALIST
OAK STREET HEALTH
01.2019 - 09.2021
- Centrally receive over 120 inbound calls from multiple clinics in different regions per day
- Updating patient information, Assisting with floor support, scheduled appointments, and helped with refill medications
- Perform service recovery, address patient concerns, and de-escalate callers when needed
- Manage patient referrals by obtaining authorizations and faxing requested information to specialists.
UNIT SECRETARY
WEST SUBURBAN MEDICAL CENTER
08.2015 - 01.2019
- General Clerical duties; answering the unit phones, scheduling Inductions and triage appointments, greeting families, visitors, physicians, and staff members
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
CARE COORDINATOR
PCC WELLNESS CENTER
05.2015 - 08.2015
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
INSURANCE SPECIALIST
IlliniCare
05.2015 - 12.2015
- Attended events with underdeveloped neighbors such as Churches, Health fairs, and in front of grocery stores as well.
- Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
Education
LICENSED PRACTICAL NURSE - Practical Nursing
AMBRIA COLLEGE OF NURSING
Hoffman Estates, IL08.2022
ASSOCIATES IN SCIENCE -
MORTON COLLEGE
Cicero, IL05.2017
Skills
- Time Management and Organizational Skills
- Microsoft office and EMR sufficient
- Patient, Consistent, and Reliable
- A Leader - Takes on responsibility
- Motivated and Hard Working
- Total Quality Management
- Growth Planning
Certification
BLS CERTIFIED, SEPSIS ALLIANCE
Languages
Spanish
Native or Bilingual
Timeline
In Home Private Duty Nurse
Continuum Pediatric Nursing
01.2023 - 05.2023
PATIENT ONBOARDING EXECUTIVE
OAK STREET HEALTH
09.2021 - Current
CLINICAL CALL SPECIALIST
OAK STREET HEALTH
01.2019 - 09.2021
UNIT SECRETARY
WEST SUBURBAN MEDICAL CENTER
08.2015 - 01.2019
INSURANCE SPECIALIST
IlliniCare
05.2015 - 12.2015
CARE COORDINATOR
PCC WELLNESS CENTER
05.2015 - 08.2015
LICENSED PRACTICAL NURSE - Practical Nursing
AMBRIA COLLEGE OF NURSING
ASSOCIATES IN SCIENCE -
MORTON COLLEGE