Angelica Ramirez
Reno
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Hostess/Server
HOBEY’S CASINO (COFFEE SHOP)
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Bilingual Teacher's Aide
WASHOE COUNTY SCHOOL DISTRICT
11.2022 - 12.2024
- Displayed general knowledge of curriculum and instruction in support of teacher and practiced bilingual student support.
- Handled various routine tasks, duties and procedures and followed specific instructions.
- Demonstrated willingness to remain current with latest developments in bilingual education.
- Supported teacher in implementing classroom management procedures and discipline.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
Warehouse Production Associate
Tesla
03.2020 - 09.2021
- Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
- Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
- Assisted in the implementation of new software systems for improved inventory tracking and order processing.
- Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.
- Conducted routine equipment inspections, identifying necessary repairs or replacements to prevent downtime or delays.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Resolve SME
INFOSYS (MICROSOFT)
07.2013 - 03.2020
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Answering customer emails
- Sending escalation notifications to the partners
- Processing contracts for the use of many different programs
- Processing different reports that were needed
- Answering any questions that the customer or partner had in regards to the contracts.
- Getting on calls with the customer and partner to assist with the processing of the contract.
- Assisting the customer with getting their contracts processed
Frontend Supervisor
Ross Dress for Less
10.2007 - 02.2012
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Manager
ALPHA MASONRY
06.2004 - 10.2007
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Created proposals for new and repeat customer business transactions.
- Created sales contacts with on- and off-premise accounts.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Sparks High School
Sparks, NV06-2006
Skills
- Customer service
- Phone etiquette
- Customer service expertise
- Greeting guests
- Guest engagement
- High-volume dining
- Problem resolution
- Microsoft Excel
- Documentation
- Data collection
- Staff training
- Spreadsheets
- POS systems expert
- Warehousing functions
- Researching
- Call escalation
- Spanish translation
- Order processing
- Report creation
- Behavior management
- Child development
- Learning strategies
- Educational activities
- Parental participation
- Family involvement
- Social-emotional learning
- Creative lesson planning
- Parent and teacher conferences
- Parent and student communication
- Parent communication
- Student support
- Classroom safety practices
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Server
HOBEY’S CASINO (COFFEE SHOP)
08.2023 - Current
Bilingual Teacher's Aide
WASHOE COUNTY SCHOOL DISTRICT
11.2022 - 12.2024
Warehouse Production Associate
Tesla
03.2020 - 09.2021
Resolve SME
INFOSYS (MICROSOFT)
07.2013 - 03.2020
Frontend Supervisor
Ross Dress for Less
10.2007 - 02.2012
Manager
ALPHA MASONRY
06.2004 - 10.2007
High School Diploma -
Sparks High School
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