Angelica Ramirez
San Antonio
Summary
Dynamic Assistant Store Manager known for enhancing team performance and delivering exceptional customer service. Skilled in employee training, visual merchandising, and inventory management, driving store success through effective problem-solving and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Home Depot
San Antonio
06.2019 - Current
- Assisted in managing daily store operations and team performance.
- Trained and supervised staff on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Monitored store compliance with safety regulations and company policies.
- Facilitated staff meetings to communicate goals, updates, and training opportunities.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
Education
High School Diploma -
Robert E Lee
San Antonio, TX06-2016
Skills
- Visual merchandising
- Employee training
- Inventory management
- Customer service
- Cash handling
- Staff scheduling
- Team leadership
- Problem solving
- Vendor coordination
- Effective communication
- Performance management
- Conflict resolution
- Goal setting
- Time management
- Team management
- Sales strategies
- Pricing and markdowns
- POS systems operations
- Customer experience
- Staff supervision
- Human resource policies
- Store operations
Languages
English
Professional
Certification
forklift and Reach certified
References
References available upon request.
Timeline
Assistant Store Manager
The Home Depot
06.2019 - Current
High School Diploma -
Robert E Lee