Customer Service Representative bringing top-notch skills in oral and written communication in English and Spanish, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Affiliate Marketing for Amazon
Self Employed
12.2023 - Current
Use data to optimize marketing strategies and focus on promoting products that generate the most revenue, Increases brand awareness, and drive sales.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Generated revenue through sponsored posts, affiliate marketing, and collaborations with fashion retailers.
Distributor for Kangen Water Ionizers
Self Employed
10.2022 - Current
Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Developed strong relationships with key accounts, leading to increased repeat business.
Maintained positive relationships with customers to promote continued business opportunities.
Digital Marketing Social Media Marketing
Self Employed
02.2021 - Current
Used and learned digital marketing to propel business for all my social media platform businesses. Used social media platforms to promote brands, products and services for my online businesses.
Financial Consultant Life, Accident, Health Agent
Self Employed Life Insurance Agent
01.2013 - Current
Built strong relationships with clients through consistent communication and exceptional customer service.
Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
Help clients to protect their loved ones and achieve peace of mind by providing them with the financial security that life insurance can offer.
Financial education, recommended insurance products such as life insurance, disability insurance, or long term care insurance. Assist clients in developing an estate plan to ensure their assets are distributed accordingly by creating wills, trusts, power of attorney, and other legal documents.
Licensed Aesthetician
Skin Awakening Self Employed
01.2009 - Current
As an aesthetician I specialize in providing skincare treatments and services to improve the health and appearance of my client skin. Involves addressing skin concerns, and promoting overall well-being. Skin Analysis, Facial Treatments, Chemical peels, Microdermabrasion treatments, Cellulite treatments, Skin consultation, Client Education, Product Sales, and Sanitation and Safety,
Educated patients on treatment options.
Solar Consultant
POWUR
05.2022 - 05.2023
Conducted comprehensive site assessments to determine optimal solar system configurations for clients'' needs.
Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
Contributed to a reduction in carbon emissions by promoting clean energy solutions to residential and commercial customers.
assessed and analyzed clients current energy use, understanding their budget and determining the feasibility of solar energy solutions for their specific situation.
Managed client accounts diligently, ensuring timely delivery of services and addressing any concerns promptly.
Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
Gathered information from prospective customers to identify solar energy needs.
Senior Loan Consultant
Beneficial Corporation
06.1995 - 01.2001
.
.Leveraged extensive knowledge of available loan products to match borrowers with optimal financing solutions that met their specific needs
Helped families consolidate their debt and save money by refinancing their mortgage or by taking out a 2nd mortgage, and using their interest as a write off to benefit the client
Customer Service Rep- Provide excellent customer service by listening to customers concerns, addressing their needs and responding promptly. Solving technical issues, handling complaints, troubleshooting, and finding solutions to meet customers specific needs. Thorough understandings of products and services offered by the company to help customers make informed decisions.
Collections- Managing overdue accounts receivable or outstanding debts. Contact debtors and negotiate repayment arrangements, and solving disputes., Increased client satisfaction through personalized consultations and tailored loan recommendations.
Managed a diverse portfolio of clients, ensuring each received exceptional service throughout the entire loan process.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.