Angelica Ramos

Monitored outbound and inbound calls from call center agents to verify adherence to company quality standards on all contact channels.

Generated management reports highlighting call performance and compliance insights.

• Supervised stockroom team in handling incoming and outgoing shipments.
• Trained new hires to maintain stock room organization.

• Coordinated merchandise presentation and product placement across sales floor and storage areas.
• Directed staff in executing daily opening and closing tasks.
• Oversaw accurate register counts and daily cash handling operations.
• Compiled weekly reports on Top20 styles of apparel and accessories to monitor sales trends.

• Assisted in managing the checkout process efficiently.
• Maintained cleanliness of floors and displays during idle periods.
• Strengthened skills in handling customer interactions.