Angelica Rangel
Clarksville,TN
Summary
Highly skilled IT professional with extensive experience in installing, configuring, and maintaining computer systems and networks. Adept at diagnosing and resolving technical issues, providing exceptional customer support, and creating detailed documentation. Proven ability to manage administrative tasks, mentor team members, and handle customer service responsibilities efficiently.
Overview
5
5
years of professional experience
Work History
GovsTech Help Desk - Tier 2 Field Technician
Austin Peay State University
Clarksville , TN
2024.05 - 2024.08
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Created detailed reports documenting all work performed onsite.
- Drove company vehicles to and from user locations to resolve computer and device issues.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Provided technical support to customers via phone, email and in person.
- Provided technical support and guidance to new team members.
Graduate Administrative Assistant
Information Tech Austin Peay State University
Clarksville , TN
2022.08 - 2024.05
- Coordinated and communicated directly with Director and Supervisor on daily tasks.
- Provided administrative support to staff members in the department as needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors and directed them to appropriate personnel.
- Organized and scheduled meetings, appointments, and conferences for students and technicians.
- Entered data into computer systems accurately and efficiently.
GovsTech Help Desk - Tier 1 Phone Technician
Austin Peay State University
Clarksville , TN
2022.03 - 2022.08
- Handled incoming calls and directed callers to the appropriate department or employee.
- Provided customer service support for customers with questions or technical issues.
- Created, documented, and submitted tickets in the ticketing system to resolve technical issues.
- Updated customer accounts with new information from callers.
- Performed data entry of customer contact information into computer database systems.
Retail Sales Associate /Assistant Manager
The UPS
Clarksville , TN
2019.06 - 2022.02
- Responsible for handling customer claims: filing, investigating, and resolving customer complaints.
- Mentored staff to enhance skills and achieve daily targets.
- Packed contents for shipping using established procedures and products.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Operated printer, copier, and fax machines with efficiency and assisted customers in operating the machines.
- Used computer applications for corporate accounts and customer print jobs.
- Notarized sensitive documents.
Education
Bachelor of Science - Sociology
Austin Peay State University
Clarksville, TN2019-05
Bachelor of Science - Criminal Justice
Austin Peay State University
Clarksville, TN2019-05
Master of Science - Computer Science And Quantitative Methods
Austin Peay State University
Clarksville, TNSkills
- Technical Support
- Remote Support
- System Upgrades
- Customer Service
- Hardware and software installation
- Help Desk Support
- Computer Troubleshooting
- Active Listener
- Communicate Effectively
Interests
Enjoy research, reading articles, fitness, sports, and education.
REFERENECES
Lorne Davis, Team Lead
(209) 613-1899
Brittney Medlin, Co-worker
(507) 780 -8092
Timeline
GovsTech Help Desk - Tier 2 Field Technician
Austin Peay State University
2024.05 - 2024.08
Graduate Administrative Assistant
Information Tech Austin Peay State University
2022.08 - 2024.05
GovsTech Help Desk - Tier 1 Phone Technician
Austin Peay State University
2022.03 - 2022.08
Retail Sales Associate /Assistant Manager
The UPS
2019.06 - 2022.02
Bachelor of Science - Sociology
Austin Peay State University
Bachelor of Science - Criminal Justice
Austin Peay State University
Master of Science - Computer Science And Quantitative Methods
Austin Peay State University
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