Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelica Regalado

Ontario,CA

Summary

JOB OBJECTIVE Seeking a position in an customer service setting which will offer a challenge, an Opportunity for advancement and where my skills and abilities can be fully utilize. Strong dedication to helping customers resolve issues and cultivating a positive image. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

17
17
years of professional experience

Work History

Receptionist

Mi Beautiful Lashes
04.2020 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Receptionist

Mermaid Beauty
08.2017 - 03.2020

• Database and records management.

• Customer service.

• Executive and administrative support.

• Calendar management.

• Office and supply maintenance.

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Telephone and front desk reception.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.


Security Officer

Pentel Of America
05.2012 - 03.2017
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.

• Investigated security breaches, incidents, and other alarming behavior.

• Controlled traffic by directing drivers.

• Completed reports by recording observations, information, occurrences, and surveillance activities.

Security Officer

Park Towers Apartments
09.2010 - 04.2012
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Inspected and patrolled premises regularly.

• Monitored surveillance cameras and reported suspicious behavior.

• Communicated with law enforcement, fire department, and emergency medical personnel.

• Maintained an activity log and prepared surveillance reports.

• Adhered to company policies and legal regulations.

Retail

Sears
01.2007 - 08.2010
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Answered customer inquiries, scheduled meetings, and sales appointments.

• Followed up with customers about their order status.

• Complied a daily list of sales leads, delegated lead to the sales department.

Education

No Degree - Human Services

University of Phoenix
Pasadena, CA

High School Diploma -

San Gabriel High School
San Gabriel, CA
06.2005

Skills

  • PC Proficiency
  • Security Awareness
  • Business Correspondence
  • Expense Reporting
  • Sorting and Labeling
  • Time Management
  • Meeting Preparation
  • Telephone Skills
  • Customer and Client Relations
  • Mail Handling
  • Reminder Calls
  • Reception Desk Management
  • Organization Skills
  • Schedule Management
  • Visitor Check-In
  • Organization and Efficiency
  • Microsoft Office
  • Security Monitoring
  • Manage Files
  • Mail Preparation and Sorting
  • Billing and Payment Processing
  • Greet Visitors
  • Call Answering and Routing
  • Patient Reception
  • Greeting and Seating Clients

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Mi Beautiful Lashes
04.2020 - 12.2023

Receptionist

Mermaid Beauty
08.2017 - 03.2020

Security Officer

Pentel Of America
05.2012 - 03.2017

Security Officer

Park Towers Apartments
09.2010 - 04.2012

Retail

Sears
01.2007 - 08.2010

No Degree - Human Services

University of Phoenix

High School Diploma -

San Gabriel High School
Angelica Regalado