Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Regalado

Ontario,CA

Summary

JOB OBJECTIVE Seeking a position in an customer service setting which will offer a challenge, an Opportunity for advancement and where my skills and abilities can be fully utilize. Strong dedication to helping customers resolve issues and cultivating a positive image. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

17
17
years of professional experience

Work History

Receptionist

Mi Beautiful Lashes
Upland, CA
04.2020 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Receptionist

Mermaid Beauty
San Gabriel, CA
08.2017 - 03.2020

• Database and records management.

• Customer service.

• Executive and administrative support.

• Calendar management.

• Office and supply maintenance.

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Telephone and front desk reception.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Security Officer

Pentel Of America
Ontario, CA
05.2012 - 03.2017
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.

• Investigated security breaches, incidents, and other alarming behavior.

• Controlled traffic by directing drivers.

• Completed reports by recording observations, information, occurrences, and surveillance activities.

Security Officer

Park Towers Apartments
Glendale, CA
09.2010 - 04.2012
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Inspected and patrolled premises regularly.

• Monitored surveillance cameras and reported suspicious behavior.

• Communicated with law enforcement, fire department, and emergency medical personnel.

• Maintained an activity log and prepared surveillance reports.

• Adhered to company policies and legal regulations.

Retail

Sears
El Monte, CA
01.2007 - 08.2010
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Answered customer inquiries, scheduled meetings, and sales appointments.

• Followed up with customers about their order status.

• Complied a daily list of sales leads, delegated lead to the sales department.

Education

No Degree - Human Services

University of Phoenix
Pasadena, CA

High School Diploma -

San Gabriel High School
San Gabriel, CA
06.2005

Skills

  • PC Proficiency
  • Security Awareness
  • Business Correspondence
  • Expense Reporting
  • Sorting and Labeling
  • Time Management
  • Meeting Preparation
  • Telephone Skills
  • Customer and Client Relations
  • Mail Handling
  • Reminder Calls
  • Reception Desk Management
  • Organization Skills
  • Schedule Management
  • Visitor Check-In
  • Organization and Efficiency
  • Microsoft Office
  • Security Monitoring
  • Manage Files
  • Mail Preparation and Sorting
  • Billing and Payment Processing
  • Greet Visitors
  • Call Answering and Routing
  • Patient Reception
  • Greeting and Seating Clients

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Mi Beautiful Lashes
04.2020 - 12.2023

Receptionist

Mermaid Beauty
08.2017 - 03.2020

Security Officer

Pentel Of America
05.2012 - 03.2017

Security Officer

Park Towers Apartments
09.2010 - 04.2012

Retail

Sears
01.2007 - 08.2010

No Degree - Human Services

University of Phoenix

High School Diploma -

San Gabriel High School
Angelica Regalado