Angelica Rivera Luera

Dynamic and detail-oriented Senior Credit Specialist with nearly four years of experience in credit operations and over 25 years of customer service and management expertise. Proven ability to interpret and apply credit policies in alignment with regulatory and business standards while fostering strong relationships with internal stakeholders and external customers. Skilled in managing collections, evaluating credit risk, and overseeing non-cash deposit transactions with precision and integrity. Adept at resolving complex account issues, supporting consumer protection efforts, and handling sensitive matters with empathy and discretion. Recognized for a collaborative spirit, eagerness to learn, and a commitment to delivering exceptional service and operational excellence.

• Credit Council Leadership – Served as Co-Chair of Credit Council, actively working to foster stronger collaboration between the Credit team and SEM, improving cross-department understanding and efficiency.
• Department Training and Development- Provided training to Specialists within the department, on key functions such as surety bonds and summary billing, contributing to overall team competency.
• Advocating for Open Dialogue – I am a current member of ACT, a champion group within the company focused on establishing a structured pathway for employees to express contrary opinions without fear of negative consequence, promoting a more inclusive workplace.
• Team Engagement & Culture Building – Contributed to the Fun Committee by organizing professional and social events that fostered team connection, engagement and a positive work environment.
• Credit Call Library - Developed a call library of UCE Credit calls and customer experience calls to streamline training and elevate service standards.