Angelica Robertson
Fort Myers,FL
Overview
12
12
years of professional experience
Work History
Internal Monitoring Specialist
Suncoast Credit Union
Remote (Tampa, FL)
10.2021 - Current
- Enhanced Internal Fraud monitoring accuracy by implementing advanced data analysis techniques and tools.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Bank Operations Manager
Suncoast Credit Union
LaBelle, FL
06.2019 - 10.2021
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
Mortgage Loan Officer
Habitat For Humanity Of Collier County
Immokalee, FL
03.2015 - 06.2019
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Personal Banker/Teller Supervisor
Trust
Tallahassee, FL
11.2011 - 03.2015
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Master of Arts - Entrenuership
Full Sail University
Winter Park, FL06.2015
Bachelor of Arts - Public Policy
Florida State University
Tallahassee, FL06.2012
Skills
- Criminal Investigations
- Financial Fraud
- Law Enforcement
- Report Filing
- Time management
- Fraud prevention
- Evidence collection
- Conflict resolution
- Attention to detail
- Problem solving
- Project management
- Decision making
Languages
Spanish
Professional Working
Timeline
Internal Monitoring Specialist
Suncoast Credit Union
10.2021 - Current
Bank Operations Manager
Suncoast Credit Union
06.2019 - 10.2021
Mortgage Loan Officer
Habitat For Humanity Of Collier County
03.2015 - 06.2019
Personal Banker/Teller Supervisor
Trust
11.2011 - 03.2015
Master of Arts - Entrenuership
Full Sail University
Bachelor of Arts - Public Policy
Florida State University