Angelica Robertson
Fort Myers,FL
Overview
12
12
years of professional experience
Work History
Internal Monitoring Specialist
Suncoast Credit Union
10.2021 - Current
- Enhanced Internal Fraud monitoring accuracy by implementing advanced data analysis techniques and tools.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Bank Operations Manager
Suncoast Credit Union
06.2019 - 10.2021
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
Mortgage Loan Officer
Habitat For Humanity Of Collier County
03.2015 - 06.2019
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Personal Banker/Teller Supervisor
Trust
11.2011 - 03.2015
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Master of Arts - Entrenuership
Full Sail University
Winter Park, FL06.2015
Bachelor of Arts - Public Policy
Florida State University
Tallahassee, FL06.2012
Skills
- Criminal Investigations
- Financial Fraud
- Law Enforcement
- Report Filing
- Time management
- Fraud prevention
- Evidence collection
- Conflict resolution
- Attention to detail
- Problem solving
- Project management
- Decision making
Languages
Spanish
Professional Working
Timeline
Internal Monitoring Specialist
Suncoast Credit Union
10.2021 - Current
Bank Operations Manager
Suncoast Credit Union
06.2019 - 10.2021
Mortgage Loan Officer
Habitat For Humanity Of Collier County
03.2015 - 06.2019
Personal Banker/Teller Supervisor
Trust
11.2011 - 03.2015
Master of Arts - Entrenuership
Full Sail University
Bachelor of Arts - Public Policy
Florida State University
Similar Profiles
Senaida SanchezSenaida Sanchez
Call Center Financial Representative at Suncoast Credit UnionCall Center Financial Representative at Suncoast Credit Union
LORDYNE APPOLONLORDYNE APPOLON
Customer Service Representative/Member Advocate at Suncoast Credit UnionCustomer Service Representative/Member Advocate at Suncoast Credit Union
Esmeralda RamosEsmeralda Ramos
Member Advocate at Suncoast Credit UnionMember Advocate at Suncoast Credit Union