Angelica Robinson
New Orleans,LA
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
11
11
years of professional experience
Work History
Test Administrator
Pearson VUE
03.2022 - Current
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Planned, administered and controlled budgets and produced financial reports.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored test security and enforced rules.
- Demonstrated thorough knowledge of testing procedures and policies
- Maintained confidentiality of test results.
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
Guest Educator
Enriched Schools
11.2020 - Current
- Supervise students when their permanent teacher is unable to lead class
- Chose materials and developed lesson plans to enhance skills for individual students
- Manage classroom behavior, quickly interpret lesson plans, encourage learning and create reports to inform students' permanent teacher of their success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
Service Experience Department Manager
Nordstrom Rack
10.2020 - 02.2021
- Outline strategic departmental targets, ensuring the highest level of quality is met and cultivating a comfortable and productive working environment, among other duties
- Inspire staff to enable them to perform at their best and keep them always motivated.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
BCBG MaxAzria
09.2018 - 05.2020
- Successfully lead and manage the sales team to meet and exceed performance targets
- Generate sales, client development and experience, operations, and human resources management.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Bungalows Inc.
11.2013 - 09.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of English - Education
Grand Canyon University
Phoenix, AZ07.2024
Master of Arts - English Literature
University of New Orleans
New Orleans, LA12.2020
Bachelor of Arts - English
Dillard University
New Orleans, LA05.2014
Skills
- Excellent communication skills with individuals from various backgrounds and age groups
- Computer-savvy
- Proficient in MS Office
- Professional Writing
- Social media, blogging and freelance writing
- Special Needs Support
- Organized, excellent multi-tasker and Detail-oriented
- Effective editing and proofreading skills
- Exam Administration
- Data Interpretation
- Training delivery
- Policies and Procedures Enforcement
- Relationship Building
- Feedback collection
- Attention to Detail
Timeline
Test Administrator
Pearson VUE
03.2022 - Current
Guest Educator
Enriched Schools
11.2020 - Current
Service Experience Department Manager
Nordstrom Rack
10.2020 - 02.2021
Assistant Manager
BCBG MaxAzria
09.2018 - 05.2020
Assistant Manager
Bungalows Inc.
11.2013 - 09.2018
Master of English - Education
Grand Canyon University
Master of Arts - English Literature
University of New Orleans
Bachelor of Arts - English
Dillard University
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