Angelica Rodriguez
Miami Beach,Florida
Summary
Proven leader in hospitality management with a track record of enhancing operational efficiency and guest satisfaction at Miami International Airport Hotel. Specializes in staff development and inventory control, driving team performance and optimizing resource use. Excelled in business development and CRM, significantly improving brand visibility and customer engagement.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Miami International Airport Hotel
12.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Executive Housekeeping Manager
Miami International Airport Hotel
12.2021 - 12.2022
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Operations Manager
Miami International Airport Hotel
12.2019 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Front Desk Manager
Victor Hotels Management
04.2015 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Streamlined check-in and check-out processes for a smoother guest experience.
Education
Associate of Arts - History
University of Havana
Havana, Cuba07.2007
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Operations Oversight
- Budget Control
- Business Development
- Human Resources
- Financial Reporting
- Sales Forecasting
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Assistant General Manager
Miami International Airport Hotel
12.2022 - Current
Executive Housekeeping Manager
Miami International Airport Hotel
12.2021 - 12.2022
Operations Manager
Miami International Airport Hotel
12.2019 - 12.2021
Front Desk Manager
Victor Hotels Management
04.2015 - 12.2019
Associate of Arts - History
University of Havana
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