Angelica Rodriguez
Houston,TX
Summary
Results-oriented collector with proven strengths in collections processing and debt management. Skilled in effective communication and account analysis, ready to drive timely debt recovery and enhance customer engagement.
Overview
20
20
years of professional experience
Work History
Collector
Diligent Delivery Systems
Houston, Tx.
11.2020 - 06.2026
- Managed collection processes to ensure timely recovery of outstanding debts.
- Developed and implemented effective communication strategies to enhance customer engagement.
- Trained junior collectors on best practices in debt recovery techniques.
- Analyzed account data to identify trends and optimize collection strategies.
Dispatcher
W.E.T
Houston, TX
10.2015 - 03.2020
- Coordinated timely dispatch of shipments, ensuring adherence to delivery schedules.
- Monitored vehicle locations using GPS tracking systems for optimized route planning.
- Communicated effectively with drivers and clients to resolve issues and provide updates.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Senior Billing Personnel
Forgings, Flanges & Fittings
Houston, TX
11.2006 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Accounts Payable Clerk
CNC Investments
Houston, TX
02.2006 - 06.2006
- Accounts Payables for 7 apartments complexes.
- Audit apartment daily closings.
- Review manager's check request.
- Email energy companies with paid accounts information in excel format.
- Light bookkeeping.
- Audit vendor statements.
- Process payroll for employees in district.
Education
No Degree - Accounting
University of Houston
Houston, TX09-1997
Skills
- Customer research
- Assertiveness
- Issue investigation
- Account analysis
- Proficiency in DMS
- Payment schedules
- Collections processing
- Debt management
- Delinquent account management
- Persuasion techniques
- Script usage
- Account reviews
Accomplishments
- Successfully resolved 80% of collections-related issues.
- Documented and resolved incorrect billing which led to past due debt to be paid.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Collector
Diligent Delivery Systems
11.2020 - 06.2026
Dispatcher
W.E.T
10.2015 - 03.2020
Senior Billing Personnel
Forgings, Flanges & Fittings
11.2006 - 03.2012
Accounts Payable Clerk
CNC Investments
02.2006 - 06.2006
No Degree - Accounting
University of Houston