Angelica Rolle-Acosta
Fort Lauderdale,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Lotician
Self-employeed
04.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
Subway
Manager
01.2017 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Finleys Bahamain Restaurant
Vira Finley
01.2015 - 12.2017
- Reviewed business finances and back-end administrative procedures.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bojo's Seafood
Wylenne Bojo
01.2014 - 02.2015
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Cleaned and sanitized equipment, tools and work surfaces.
- Interacted with customers to foster loyalty and satisfaction.
- Handled specialty seafood items for packaging and display.
Education
Certificate - Phlebotomy
Dallas Career Institute
Dallas, TX10.2019
Certicate - Certified Nursing Assistant
Dallas Career Institute
Dallas, TX06.2019
Associate of Science - Medical Lab Tech
Keiser University
Fort Lauderdale, FL06.2009
Skills
- Communications Strategies
- Strong Interpersonal Communication
- Complex Problem-Solving
- Social Perceptiveness
- Retail Sales
- Effective Working Relationships
- Maintaining Clean Work Areas
- Customer Service
- Customer Relationships
- Client Support
- Creative Solutions
- Reading Comprehension
- Active Listening
Timeline
Lotician
Self-employeed
04.2023 - Current
Subway
Manager
01.2017 - 10.2019
Finleys Bahamain Restaurant
Vira Finley
01.2015 - 12.2017
Bojo's Seafood
Wylenne Bojo
01.2014 - 02.2015
Certificate - Phlebotomy
Dallas Career Institute
Certicate - Certified Nursing Assistant
Dallas Career Institute
Associate of Science - Medical Lab Tech
Keiser University