Angelica Roman
Austin
Summary
Operations Executive with over 15 years of experience in leading diverse teams across multiple sectors, including retail and nonprofit. Expertise in managing budgets exceeding $15M, optimizing logistics, and driving community engagement through strategic partnerships. Demonstrated success in P&L accountability, compliance, and strategic planning, consistently enhancing operational efficiency and team performance.
Overview
14
14
years of professional experience
Work History
Director of Donation Collection Operations
Midwest Textile LLC
06.2024 - Current
- Directed operations across three Midwest states, leading multi-site teams of 75+ employees and 5 managers.
- Increased donation acquisition by 25% within six months through strategic partnership with Meals on Wheels of America.
- Managed annual budget and P&L, implementing cost-saving initiatives while maintaining service excellence.
- Enforced DOT and OSHA compliance across fleet operations, achieving a 100% reduction in safety incidents.
- Launched residential collection program across Midwest, forming partnerships with grocery chains, gyms, churches, and schools.
District Director
Goodwill Central Texas
Austin
06.2020 - 05.2024
- Oversaw multi-site operations across 8 retail locations, driving $15M in annual revenue.
- Led 10 store managers and 150+ staff, achieving 50% productivity gains through KPI-driven scheduling and audits.
- Directed remodels and new store launches totaling $10M+, delivering on-time, on-budget execution and exceeding first-year revenue targets.
- Developed and implemented district budgets and forecasts, consistently exceeding financial performance targets.
- Strengthened district operations while maintaining 100% safety compliance.
Sr. Donation Acquisition Manager
Goodwill Central Texas
Austin
07.2017 - 06.2020
- Expanded donation programs by 25% through residential, corporate, and community partnerships with organizations including SAFE and Austin Pets Alive.
- Streamlined scheduling workflows, reducing turnaround time and improving donor experience.
- Used data dashboards to guide program strategy and monthly growth planning.
- Coached and managed the acquisition team, improving output and consistency.
Office Manager
Goodwill Central Texas
Austin
05.2015 - 07.2017
- Managed housekeeping, maintenance, and security operations, ensuring facility cleanliness, safety, and efficiency.
- Coordinated external vendor services and negotiated contracts, achieving a 30% cost reduction while maintaining service quality.
- Supervised clerical staff, streamlining workflows to boost task completion efficiency by 50%.
Executive Administrative Assistant to CEO
Goodwill Central Texas
Austin
05.2012 - 05.2015
- Delivered high-level administrative support to Senior Executives and the Board of Directors.
- Maintained confidential records and produced accurate correspondence and reports within tight deadlines.
- Participated in executive and board meetings, documenting action items and driving timely follow-up.
Education
Associate of Applied Science - Business Management
Austin Community College
Austin, TX01.2013
Skills
- Multi-site & Multi-state Team Management
- Supply Chain Optimization
- P&L Ownership
- Budgeting & Forecasting
- KPI Execution
- Process Improvement
- Cross-Functional Management
- Coaching
- Succession Planning
- Performance Optimization
- DOT/OSHA Compliance
- Safety Programs
- Policy Enforcement
- Salesforce CRM
- Microsoft Office Suite
- Data Dashboards
- Public Speaking
- Stakeholder Engagement
- Strategic Partnerships
- Conflict Resolution
Core Competencies
Multi-site & Multi-state Team Management, Supply Chain Optimization, P&L Ownership, Budgeting & Forecasting, KPI Execution, Process Improvement, Cross-Functional Management, Coaching, Succession Planning, Performance Optimization, DOT/OSHA Compliance, Safety Programs, Policy Enforcement, Salesforce CRM, Microsoft Office Suite, Data Dashboards, Public Speaking, Stakeholder Engagement, Strategic Partnerships, Conflict Resolution
Selected Achievements
- Directed $15M+ multi-site operations across 8 retail locations, achieving 50% productivity gains.
- Increased donation acquisition by 25% within six months through strategic nonprofit partnership.
- Led $10M+ in remodels and new store launches, delivering on-time, on-budget execution and exceeding first-year revenue targets.
- Enforced DOT/OSHA compliance across fleet operations, achieving a 100% reduction in safety incidents.
- Built and mentored teams of 150+ staff across multiple states, cultivating high-performance culture.
Timeline
Director of Donation Collection Operations
Midwest Textile LLC
06.2024 - Current
District Director
Goodwill Central Texas
06.2020 - 05.2024
Sr. Donation Acquisition Manager
Goodwill Central Texas
07.2017 - 06.2020
Office Manager
Goodwill Central Texas
05.2015 - 07.2017
Executive Administrative Assistant to CEO
Goodwill Central Texas
05.2012 - 05.2015
Associate of Applied Science - Business Management
Austin Community College