ANGELICA RUIZ
Orange,CA
Summary
Experienced onboarding and administrative professional supporting new-hire orientation, employment documentation workflows, security-industry training, and day-to-day office operations. Proven skills in coordination, compliance, and customer service. Recognized for detail-oriented work, rapid adaptation, and effective prioritization across multiple tasks.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Onboarding Specialist
Allied Universal Security Services
, California
05.2024 - Current
- Directed onboarding and orientation activities for new hires, guiding first-day workflows and required paperwork.
- Managed orientation rosters, tracked attendance, scheduled presentations, and executed follow-up actions to ensure structured onboarding delivery.
- Led classroom sessions and communicated company policies, procedures, and expectations to new employees.
- Collaborated with internal teams and management to resolve onboarding concerns and ensure timely processing of new hires.
- Processed new-hire paperwork, I-9 forms, and background check documentation.
- Verified employment eligibility, licensing, and compliance requirements for security assignments.
- Supported managers with candidate follow-up and resolution of onboarding issues.
- Maintained applicant tracking systems and HR records to ensure accuracy of onboarding data.
Administrative Assistant / Firearm Instructor
Security Enforcement Agency, Inc.
Santa Ana, CA
08.2022 - 04.2024
- Instructed participants on critical topics including deadly force, safe firearm handling, and self-defense fundamentals through engaging presentations and practical demonstrations.
- Designed and facilitated classroom and range-based firearms training to enhance participant skills and safety awareness.
- Coordinated meetings, appointments, and security staff calendars to optimize scheduling and communication.
- Processed incoming calls, emails, and client inquiries.
- Managed confidential records for Security Enforcement Agency office operations.
- Maintained visitor logs, access records, and office files.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, and presentations for management staff.
Administrative Assistant / Live Scan Operator
Protection Patrol Services, Inc.
Anaheim, CA
03.2021 - 08.2022
- Coordinated schedules and provided administrative support, facilitating communication among executives, vendors, clients, team members, and community organizations.
- Performed Live Scan fingerprinting and supported related documentation and operational processes.
- Managed front office operations and receptionist duties for Protection Patrol Services, Inc., ensuring smooth daily administrative functions.
- Supported executive team with administrative tasks, including scheduling meetings and managing calendars to optimize time management.
- Processed invoices, purchase requests, and office supply orders
- Maintained personnel files, visitor logs, and confidential company documents
Respite Caregiver
24hr HomeCare
Anaheim, CA
05.2016 - 05.2022
- Provided consistent support for children, teens, and adults with developmental disabilities, enhancing their daily living in home and community settings.
- Improved daily living through personal care, meal prep, household tasks, supervision, companionship, and learning support.
- Ensured client safety by monitoring conditions and promptly reporting changes to care coordinators.
- Worked collaboratively with other members of the healthcare team to ensure optimal patient outcomes.
Independent Distributor
Herbalife Inc.
Hesperia, CA
05.2016 - 01.2021
- Promoted Herbalife business opportunities through targeted community outreach and established referral networks.
- Mentored distributors, enhancing client relationships and streamlining online business operations.
- Coordinated client support for nutrition and weight-management goals, identifying and overcoming barriers to progress.
Household Manager
Household Management / Family Care
Thornton, CO
04.2012 - 05.2016
- Streamlined household routines, budgeting, meal planning, and errands to enhance organization for family with three children.
- Supported children's education, transportation, activities, and developmental needs to effectively manage household expenses.
- Managed household schedules, appointments, and family calendars
- Coordinated vendors, repairs, and routine home maintenance
- Supervised household staff and daily family care tasks
Front Office Receptionist/ Treatment Coordinator
Dentist4U
Mission Viejo, CA
05.2011 - 04.2012
- Managed patient records, scheduling, insurance verification, and treatment inquiries to ensure seamless office operations.
- Handled incoming calls, directed inquiries, and provided accurate information to enhance patient experience.
- Delivered dental treatment and financing presentations; generated $20,000 in treatment sales during first day in sales role.
- Processed customer payments and issued receipts while ensuring billing accuracy and prompt resolution of discrepancies.
- Represented office at bridal expos, health fairs, and community events to expand service visibility and attract new patients.
Front Office
OC Smile
Mission Viejo, CA
11.2010 - 02.2011
- Managed patient records, scheduling, insurance verification, phone calls, filing, scanning, and provided comprehensive office support.
- Engaged prospective patients and facilitated corporate marketing events to enhance new-patient flow.
Instructional Aide II – Special Education
Garden Grove Unified School District
Garden Grove, CA
03.2007 - 05.2011
- Supported teachers in implementing IEP assignments for students with moderate to severe disabilities and tutored language arts and mathematics.
- Facilitated student mobility, hygiene, medical needs, field trips, and community-based activities, ensuring a safe and supportive environment.
- Recorded student medical information and translated IEP-related communication between teachers and Spanish-speaking parents, enhancing parental engagement and understanding.
Education
Bachelor of Science - Criminal Justice
Westwood College
Anaheim, CA03-2007
Skills
- Onboarding processes
- Onboarding logistics
- Background check processing
- Regulatory documentation
- Compliance documentation
- Scheduling coordination
- Training facilitation
- Microsoft Office expertise
- Teamwork and collaboration skills
- Cross-cultural communication
- Employee communication
Personal Information
Title: ONBOARDING | TRAINING | ADMINISTRATIVE OPERATIONS
Certification
- BSIS – Firearm Training Instructor | 2021-11
- American Council of Criminal Justice Training – Firearms Instructor Certification | 2021-08
- California Department of Justice – Certificate to Roll Fingerprints / Live Scan Operator | 2021-09
- CPR / First Aid Certification | 2021
Timeline
Onboarding Specialist
Allied Universal Security Services
05.2024 - Current
Administrative Assistant / Firearm Instructor
Security Enforcement Agency, Inc.
08.2022 - 04.2024
Administrative Assistant / Live Scan Operator
Protection Patrol Services, Inc.
03.2021 - 08.2022
Respite Caregiver
24hr HomeCare
05.2016 - 05.2022
Independent Distributor
Herbalife Inc.
05.2016 - 01.2021
Household Manager
Household Management / Family Care
04.2012 - 05.2016
Front Office Receptionist/ Treatment Coordinator
Dentist4U
05.2011 - 04.2012
Front Office
OC Smile
11.2010 - 02.2011
Instructional Aide II – Special Education
Garden Grove Unified School District
03.2007 - 05.2011
Bachelor of Science - Criminal Justice
Westwood College