Angelica Sager
Office Administration
Houston,TX
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Medical Receptionist
Speech And Hearing Associates Inc.
03.2023 - Current
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Increased productivity by 15% by coming in early to streamline patient care and efficiency.
Home Health Patient Care Provider
Resource Health Services
06.2019 - 12.2022
- Worked to improve and enhance patient lives through effective and compassionate care.
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Supervised daily activities and provided assistance when needed.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Transported patients to appointments as necessary while ensuring safety precautions were always maintained during travel times
- Assisted patients in meeting daily living needs, promoting independence and dignity for all individuals under my care
Bar Supervisor
The Lounge
11.2016 - 07.2019
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Determined business needs by acquiring client feedback for process improvements.
- Purchased supplies according to expected demand.
- Worked with distributors to add new products to bar menu.
- Handled cash accurately and prepared nightly deposits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Restaurant and Bar Supervisor
Hilton Garden Inn Hotel
07.2011 - 10.2018
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled $1,000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 90% compliance for inspections.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
Medical Receptionist
Sweetwater Psychiatry
03.2010 - 02.2011
- Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability
- Completed skilled administrative work to support all office staff and operational requirements.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Assisted with medical coding and billing tasks
Pharmacy Technician Trainee
SVPMEDS
11.2008 - 01.2010
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Insurance Claims Specialist
Asha Kohli, M.D.
07.2001 - 10.2007
- Reviewed provider coding information to report services and verify correctness.
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated verification and authorization status updates with all departments to facilitate decision-making for patient admissions and insurance coverage.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained confidentiality of patient finances, records and health statuses.
Education
High School Diploma -
L.V. Hightower High School
Missouri City, TX 08.2000 - 2001.07
Certified Medical Coder -
Memorial Hermann's Practice Management Instuitute
Houston, TX 08.2004 - 2005.06
Registered Technician Trainee -
Texas State Board of Pharmacy
Houston 08.2008 - 2009.06
Associate of Science -
Lee College
Baytown, TX 01.2018 - Current
Skills
Spanish Translation
Insurance Verification
Scheduling Appointments
Knowledge Of Medical Terminology
Medicare/Medicaid
Attention to Detail
Insurance procedures
Provider enrollment
HIPAA compliance
Credentialing oversight
Claim submission
Payment posting
Timeline
Medical Receptionist
Speech And Hearing Associates Inc.
03.2023 - Current
Home Health Patient Care Provider
Resource Health Services
06.2019 - 12.2022
Associate of Science -
Lee College
01.2018 - Current
Bar Supervisor
The Lounge
11.2016 - 07.2019
Restaurant and Bar Supervisor
Hilton Garden Inn Hotel
07.2011 - 10.2018
Medical Receptionist
Sweetwater Psychiatry
03.2010 - 02.2011
Pharmacy Technician Trainee
SVPMEDS
11.2008 - 01.2010
Registered Technician Trainee -
Texas State Board of Pharmacy
08.2008 - 2009.06
Certified Medical Coder -
Memorial Hermann's Practice Management Instuitute
08.2004 - 2005.06
Insurance Claims Specialist
Asha Kohli, M.D.
07.2001 - 10.2007
High School Diploma -
L.V. Hightower High School
08.2000 - 2001.07
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