Angelica Saleem
Oak Point,TX
Summary
Dynamic Program Manager with a strong track record of developing and executing impactful organizational strategies. A decisive leader who drives new initiatives that transform functional operations and guarantee successful project outcomes. Expert in patient care, program management, communication, relationship building, financial management, and contracting.
Overview
5
5
years of professional experience
Work History
Program Manager
Helping Hands Home Health Care
Plano, TX
10.2023 - Current
- Oversees the daily operations of the agency's home and community-based services (HCS) and Texas Home Living (TxHmL) across all locations. Assesses and manages customer satisfaction, ensures ongoing quality processes, and complies with all application regulations for the program at each location.
- Develop and assist in creating effective corrective action plans to continually improve customer satisfaction.
- Ensure staff are properly trained and oriented as planned, and address any service gaps or delays.
- Developed project plans, identified risks, set objectives, and monitored progress toward completion.
Store Manager
Eye Candy Couture
Plano , Texas
12.2021 - 08.2023
- Handle customer complaints and questions, and ensure a positive shopping experience.
- Recruiting, training, supervising, and evaluating staff, and creating and distributing employee schedules.
- Engaging with customers and team members through in-person conversations and phone calls.
- Ensuring the store operates efficiently, overseeing the department, and managing communications with customers.
- Resolved customer complaints promptly.
- Developed strategies to maximize sales and profitability.
Assistant Store Manager
Aldo Shoes
Frisco, TX
03.2020 - 06.2022
- Assist the store manager in the daily operations of the store, which includes supervising staff, managing inventory, ensuring excellent customer service, training new employees, monitoring sales performance, and maintaining a clean and organized store environment.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
High School Diploma -
Terry High School
Terry, MS05-2015
Skills
- Empathy
- Detail-oriented
- Positive attitude
- Stress management
- Communication
- Ethics
- Teamwork
- Positive attitude
- Leadership
- Time management
- Employee scheduling
References
References available upon request.
Timeline
Program Manager
Helping Hands Home Health Care
10.2023 - Current
Store Manager
Eye Candy Couture
12.2021 - 08.2023
Assistant Store Manager
Aldo Shoes
03.2020 - 06.2022
High School Diploma -
Terry High School
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