Angelica Salerno
Fairfield,United States
Summary
Dynamic and results-oriented professional with a proven track record at Dun & Bradstreet, enhancing operational efficiency and data accuracy. Skilled in database management and problem-solving, I excel in fast-paced environments, demonstrating exceptional analytical abilities and communication skills. Achieved significant improvements in workflow processes and customer satisfaction through innovative solutions and effective team collaboration.
Overview
9
9
years of professional experience
Work History
Data Operations Associate II
Dun and Bradstreer
Florham Park, NJ
02.2024 - Current
- Developed and implemented operational procedures to ensure efficient workflow.
- Coordinated with internal teams to optimize workflow processes.
- Monitored daily operations to ensure compliance with organizational policies and procedures.
- Trained personnel in operating procedures and best practices related to operations.
- Collaborated with other departments to drive operational consistency.
- Identified areas of improvement in existing operations, and developed solutions accordingly.
- Entered data with accuracy and attention to detail.
- Responded to inquiries and resolved issues from internal and external stakeholders.
- Troubleshot minor problems and reported larger technical issues.
- Analyzed data from past projects in order to develop better methods for future operations.
- Collaborated closely with other departments, such as operations, sales, marketing, legal, and IT, to ensure the accuracy of data used in forecasting models.
- Resolved any issues encountered during the day-to-day operations relating to data entry activities.
- Maintained system documentation according to established standards.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs, and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
Implementation Consultant
Dun and Bradstreet
Florham Park, NJ
08.2022 - 02.2024
- Coordinated with sales teams to identify new implementation opportunities.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Provided status updates to keep upper management informed and to reach goals.
- Defined technical integration strategy and developed integration plans.
- Provided ongoing support and maintenance for implemented systems.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide appropriate advice when needed.
- Customized software features to meet specific client requirements and preferences.
- Provided technical guidance for system development and troubleshooting.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Defined and analyzed objectives, scope, issues, and organizational impact of information systems.
- Trained users in system operation and basic maintenance.
- Defined project scope, timelines, and budgets, aligning with client needs and business objectives.
- Monitored user feedback and usage data to identify areas for post-implementation optimization.
- Familiarized new clients with products and services.
- Utilized problem-solving skills to resolve complex technical challenges in a fast-paced environment.
- Provided technical support and guidance to customers on software implementation projects.
- Maintained up-to-date knowledge of industry trends, tools, technologies, and best practices.
- Assisted customers with product selection to ensure customer satisfaction.
- Provided technical support related to database operations when needed.
- Efficiently managed large volumes of data entry with accuracy and speed.
- Trained new team members in company policies and established work processes.
Social Media Marketing Associate
Elev8 Agency
Fairfield, United States
06.2020 - 08.2022
- Create, edit and publish videos, news and promotional content to increase fan engagement and channel growth
- Created organic company content nested within relevant events and trending topics
- Planning and managing strategic digital marketing campaigns for B2B clients, including Social Media, blog posts, content repositories
- Managing all social media platforms for TSL Marketing, including Twitter, Facebook, Instagram, Google
- Design, create and manage Social Media Ad Campaigns and promotions
- Build relationships with influencers for campaigns
- Contact and recruit influencers per campaign
Loan Processor/ Office Admin
Easy Mortgage Solutions
Toms River, United States
02.2018 - 06.2020
- Support loan officers and the underwriting team.
- Obtain, review, and verify income, credit reports, employment history, and property/insurance information for each borrower.
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Prepare loan applications for submittal.
- Adhere to company policies, underwriting guidelines, and lending program requirements.
- Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.
- Tracked finances, projects, and schedules with diverse computer programs.
Administrative Assistant
Atlantic Spine Center
West Orange, United States
09.2016 - 01.2018
- Managed new and open claims equally, and maintained decision times
- Made claim and customer eligibility determinations, and managed on-going claims, through capturing medical information, applying appropriate contractual provisions, while following legal guidelines and leveraging expert resources
- Communicate with claimants, employers and various medical professionals to gather information regarding the application for, payment of, and ongoing management of short-term disability benefits
- Organized and updated file systems, keeping records easily retrievable
- Stored office supplies and kept meticulous inventory by performing item counts on daily basis
- Arranged letter and parcel deliveries in collaboration with courier services
Executive Assistant Internship
Dun & Bradstreet
Short Hills, United States
09.2015 - 12.2015
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Organized domestic and international travel, including ground transportation, flights, and accommodations
- Managed all incoming and outgoing mail, packages, and faxes
- Assisted with client meetings by securing reservations at restaurants, clubs, and other venues
- Assisted with projects, including organizing physical and digital files for proper tracking and required record-keeping
- Tracked finances, projects and schedules with diverse computer programs
Education
BS - Business
University of Alabama at Tuscaloosa
05.2022
Courses - Real Estate
05.2022
Skills
- Computer Skills
- Hardworking
- Ability to learn quickly
- Issue researching and resolution
- Database management
- Deadline management
- Analytical skills
- Database maintenance
- SQL and databases
- Basic Python knowledge
References
References available upon request.
References
References available upon request.
Timeline
Data Operations Associate II
Dun and Bradstreer
02.2024 - Current
Implementation Consultant
Dun and Bradstreet
08.2022 - 02.2024
Social Media Marketing Associate
Elev8 Agency
06.2020 - 08.2022
Loan Processor/ Office Admin
Easy Mortgage Solutions
02.2018 - 06.2020
Administrative Assistant
Atlantic Spine Center
09.2016 - 01.2018
Executive Assistant Internship
Dun & Bradstreet
09.2015 - 12.2015
BS - Business
University of Alabama at Tuscaloosa