Angelica Sandoval
Davenport
Summary
Dynamic professional with extensive experience in hospitality and customer service. Proven ability to manage guest interactions, resolve inquiries, and train staff effectively. Strong focus on optimizing guest experiences through clear communication and problem-solving skills. Recognized for attention to detail and adaptability, contributing to high customer satisfaction and efficient operations.
Overview
5
5
years of professional experience
Work History
To Go - Host
Texas Roadhouse
Davenport
03.2025 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Golf Attendant
Omni Orlando Resort
Championsgate
05.2023 - Current
- Optimized course utilization and guest flow by managing tee time schedules.
- Trained new staff on equipment handling and customer service protocols.
- Addressed guest inquiries and resolved issues promptly, ensuring exceptional customer service.
- Greeted guests with a positive attitude to enhance overall experience.
- Promoted golf shop merchandise through strategic product displays and active customer engagement.
Cashier
Sahimi Fusion
Davenport
01.2022 - 12.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment methods.
- Maintained organized cash drawer, adhering to cash handling procedures and minimizing discrepancies.
- Assisted customers with inquiries, providing knowledgeable support about products and services offered.
- Collaborated with team members to enhance store operations and improve overall customer experience.
- Facilitated promotional merchandise displays, attracting customers and driving sales through strategic placement.
- Supported inventory control by monitoring stock levels and assisting with restocking efforts.
- Trained new employees on point of sale operation and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Executed daily cash reconciliation, verifying transaction records and identifying any discrepancies.
- Enhanced checkout efficiency by streamlining customer transactions and minimizing wait times.
DRA
Omni Orlando Resort
Championsgate
05.2021 - 08.2021
- Coordinated training sessions for team members to improve skill sets and knowledge.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided quick and efficient clearing of tables between courses.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
Education
High School Diploma -
Davenport High School
Davenport, FL05-2025
Skills
- Customer service and support
- Team collaboration
- Conflict resolution
- Time management
- Inventory management
- Cash handling
- Problem solving
- Hospitality services
- Verbal and written communication
- Adaptability to change
Languages
Spanish
Native/ Bilingual
Timeline
To Go - Host
Texas Roadhouse
03.2025 - Current
Golf Attendant
Omni Orlando Resort
05.2023 - Current
Cashier
Sahimi Fusion
01.2022 - 12.2022
DRA
Omni Orlando Resort
05.2021 - 08.2021
High School Diploma -
Davenport High School