Angelica Santos
Bella Vista,AR
Summary
Highly motivated with desire to take on new challenges. Hardworking, reliable with a strong ability in multi-tasking. Organized, proactive, and punctual, with a team-oriented mentality. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Deli/Bakery Team Lead
Walmart
Bentonville, AR
01.2022 - Current
- Ensuring that food is prepared according to company standards, recipes, and food safety regulations. This includes operating equipment like oven fryers, and slicers.
- Responsible for managing inventory, ensuring accurate stock levels, and minimizing waste. Responsible for ordering food.
- Ensuring a clean and safe working environment, adhering to food safety standards and regulations.
- Ensuring food products are attractively displayed and merchandised, maximizing customer appeal.
- Providing excellent customer service, addressing any customer inquiries or concerns.
- Responsible for a team of 15 associates.
- Responsible for training new team members and cross-training high-potential talent.
- Communicating effectively with store management team leaders and team members.
- Identifying and addressing any issues or problems that may arise in the deli or bakery.
- Ensuring that daily workload and processes are executed efficiently and effectively, following company standards.
- Monitoring employee performance, identifying areas for improvement, and implementing strategies to enhance productivity and efficiency.
Customer Service Representative
Grand Savings Bank
Rogers, AR
02.2020 - 01.2022
- Providing excellent customer service, resolving issues efficiently, and maintaining product knowledge.
- Strong communication skills, problem-solving abilities, and experience in working in a fast-paced environment. Experience in handling customer inquiries, processing transactions, and resolving disputes, while also understanding banking regulations and procedures.
- Experience with accurate data entry, maintaining customer records, and processing transactions in banking systems.
- Communicating effectively with customers, both verbally and in writing, while maintaining a positive and professional demeanor.
- Knowledge of bank policies, laws, and regulations, including BSA/AML requirements.
- Experience with accurate data entry, maintaining customer records, and processing transactions in banking systems.
- Ability to work effectively with other team members, including supporting and mentoring other CSRs.
- Banking software, CRM systems, or other relevant software.
- understanding of Arvest's products, services, and financial products, including deposit accounts, loans, Knowledge of products, services, and financial products, including deposit accounts, loans, credit cards, and investment services.
Customer Service Supervisor
Burlington
Lakewood, CA
01.2018 - 02.2020
- Overseeing the day-to-day operations of the front-end area, including managing staff, ensuring proper use of POS systems, and maintaining a clean and organized environment.
- Providing exceptional customer service, addressing customer concerns, and ensuring a positive shopping experience
- Training new hires on front-end procedures, policies, and customer service standards. Providing ongoing coaching and support to existing team members
- Creating and managing employee schedules, ensuring adequate staffing levels, and distributing tasks effectively.
- Enforcing store policies, security measures, and safety regulations, including proper cash handling procedures and maintaining inventory control
- Ensuring that all front-end areas, including checkout lines, restrooms, and other customer-facing areas, are maintained to the highest standards of cleanliness and hygiene.
- Monitoring employee performance, identifying areas for improvement, and implementing strategies to enhance productivity and efficiency.
- Providing regular updates to management on front-end operations, customer issues, and performance metrics.
Call Center Representative
LA & SF Specialty
Santa Fe Springs, CA
01.2017 - 01.2018
- Answering inbound and outbound calls this includes answering customer service inquiries, taking orders, and processing payments.
- Offering product or service information, troubleshooting problems, and handling complaint.
- Documenting call details and customer information in CRM software.
- Maintaining desired call handling time, resolution rates, and customer satisfaction levels.
- Using pre-defined scripts to guide conversations, but maintaining a friendly and professional tone.
- Identifying and escalating complex or unresolved issues to appropriate personnel.
- Adhering to company guidelines for customer service, sales, and other relevant areas.
Skills
- Decision-making
- Calm under pressure
- Teamwork and collaboration
- Computer skills
- Task prioritization
- Problem resolution
- Good Telephone Etiquette
- Leadership
Timeline
Deli/Bakery Team Lead
Walmart
01.2022 - Current
Customer Service Representative
Grand Savings Bank
02.2020 - 01.2022
Customer Service Supervisor
Burlington
01.2018 - 02.2020
Call Center Representative
LA & SF Specialty
01.2017 - 01.2018
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