Angelica Schlicher
Mount Bethel,PA
Summary
I am a hard working individual looking to grow within FedEx and continue to learn and develop within the company. I am an enthusiastic professional with years of increasing responsibilities, who possess some knowledge of management and have been able to increase profit for organizations. I am able and willing to work under high stress and fast paced situations, with a team or independently. I have the ability to interact with people from all levels of responsibilities. I am constantly pushing myself to learn new things and do better.
Overview
13
13
years of professional experience
Work History
Package Handler
FedEx Ground
08.2023 - Current
- Responsible for unloading trucks, sorting, repackage/tape packages in a timely manner to ensure quality service to customers.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient unloading procedures.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Followed safety regulations to maintain safe work environment.
- Monitor all operations within the sort, keeping in constant communication with operations and facers to ensure the building remains running.
- Log and record trailers to be unloaded for that days sort, working hand in hand with area, sort and operations managers.
- Send recap emails of current sort misscans and PSD accuracy audit.
Waitress/Bartender Shift Manager
Allegheny Creek Brewing Company
01.2022 - Current
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Prepare alcoholic drinks and maintain the bar area.
- Maintain current RAMP certification.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff/bartenders on proper food handling, customer service and safety procedures.
- Handled cash and credit transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and delivering food orders, while also running the bar area.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Built rapport and increased repeat business with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Stable Attendant
Riverside Stables
09.2021 - 03.2022
- Enhanced horse well-being by ensuring clean and comfortable stalls.
- Maintained a safe and organized stable environment, reducing the risk of injuries for both horses and staff.
- Promoted healthy nutrition by preparing specialized feed plans for each horse according to their individual needs.
- Performed regular health checks on horses, enabling early detection of potential issues or illnesses.
- Contributed to efficient stable operations by managing daily cleaning routines and waste disposal.
- Ensured timely turnout schedules, promoting proper exercise and socialization among horses.
- Supported veterinary visits by restraining and handling horses during examinations and treatments.
- Aided in the rehabilitation process of injured horses through careful monitoring and care implementation per veterinarian instructions.
- Coordinated with team members to maintain a smooth workflow within the stable, fostering effective communication.
- Managed inventory of stable supplies, maintaining adequate stock levels for daily operations.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
Owner/Operator Farm Management
One Slick Farmstead
01.2011 - 07.2023
- Extensive knowledge in animal husbandry and hands on experience.
- Experience in loading and hauling livestock, communicating with processors and delivering product in a timely and professional manner.
- Maintained inventory and products for sale
- Attracted new customers with "box deals" and maintained repeat clientele.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Skilled at working independently or collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed daily operations, ensuring all tasks were completed accurately and efficiently.
Education
GED -
CCTI (Carbon County Technical Institute)
Skills
- Communication
- Management
- Task oriented
- Teamwork
- Adaptability
- Critical thinking
- Multitasking
Timeline
Package Handler
FedEx Ground
08.2023 - Current
Waitress/Bartender Shift Manager
Allegheny Creek Brewing Company
01.2022 - Current
Stable Attendant
Riverside Stables
09.2021 - 03.2022
Owner/Operator Farm Management
One Slick Farmstead
01.2011 - 07.2023
GED -
CCTI (Carbon County Technical Institute)