Angelica Serrano
Brooklyn,NY
Summary
Professional with focus on onboarding processes. Adept at fostering team collaboration and adapting to changing needs to achieve results. Skilled in communication, training, and systems management, ensuring seamless transitions and strong team support. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Respected for reliability and results-driven approach. s.
Overview
10
10
years of professional experience
Work History
Staffing/ Onboarding Coordinator
Platinum Home Health Care
01.2023 - 10.2024
- Coordinate continuous home care services for a caseload of approx 80-100 patients
- Ensured that all HHA’s are properly instructed about the patient's specific needs as outlined on plan of care
- Provided replacement HHA’s to patients in real time when call outs occurred
- Defined problems, collected data, established facts, and facilitated resolve
- Demonstrated a high degree of patient satisfaction and customer service
- Respected patient and employee rights and privacy; ensured security of protected information
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Helped new hires complete and submit required paperwork and initiate direct deposits.
- Put together employee files and collected required digital or physical information to meet requirements.
- Operated computer, multi line phone system, copy machine, and fax machine.
- Answered and routed phone calls to the designated department.
- Performed a variety of clerical and data entry tasks.
Store Manager
Authorized AT&T Retailer
08.2021 - 11.2022
- Managed and motivated a staff of 10 associates
- Monthly scheduling for all associates
- Ensured all hours of operation were covered
- On the spot coaching and weekly one on ones with all associates around MTD standings
- Assisted with hiring, training and mentoring new staff members.
- Meet and exceed monthly sales quota around mobile phone sales and additional services
- Maintained appearance of department with merchandising and replenishment
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Demonstrated excellent people skills in both client and employee relationships
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
European Wax Center
04.2015 - 08.2021
- Managed and motivated a staff of 20 associates
- Maintained appearance of store with merchandising and replenishment
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Monthly scheduling for all associates
- Ensured all hours of operation were covered
- On the spot coaching and weekly one on ones with all associates around MTD standings
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Meet and exceed monthly sales quota around wax passes and additional services
- Demonstrated excellent people skills in both client and employee relationships
- Responsible for maximizing the revenue of the center month over month
- Assisted with hiring, training and mentoring new staff members.
- Managed reservation book
- Operated multi line phone system
- Knowledge of Zenoti and Millenium booking softwares
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Park East High School
New York, NY06.2012
Skills
- Knowledge of E-Verify system
- Knowledge of HHA Exchange
- Knowledge of Zenoti and Millenium booking software
- Microsoft Office
- Self motivated
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Training and Development
- New Hire Onboarding
References
FURNISHED UPON REQUEST.
Timeline
Staffing/ Onboarding Coordinator
Platinum Home Health Care
01.2023 - 10.2024
Store Manager
Authorized AT&T Retailer
08.2021 - 11.2022
Store Manager
European Wax Center
04.2015 - 08.2021
High School Diploma -
Park East High School
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