Angelica Shipps
Cordova
Summary
Dynamic team leader with over a decade of experience in the retail industry, recognized for exceptional leadership and innovative problem-solving skills. Proven track record in boosting customer satisfaction and consistently surpassing sales targets through strategic initiatives. Skilled in leveraging analytical abilities to foster a culture of excellence, driving organizational growth and enhancing team performance. Committed to creating impactful solutions that align with business objectives and propel success.
Overview
7
7
years of professional experience
Work History
Team Member Lead (Supervisor)
Sam’s
08.2024 - Current
- Operates as Store Leader and Peer Leader by managing 10 + associates from the frontend, merchandising, and fresh department.
- Trained associates in membership marketing, boosting upsell success.
- Developed training materials for marketing membership upgrades effectively.
- Spearheaded creative ideas to build morale for frontend associates like Chickfila reward incentives for receiving credits.
- Resolves customer transaction issues, enhancing satisfaction and loyalty.
- Analyzes financial reports to maintain efficient transaction processes.
- Investigates transaction discrepancies, ensuring accurate daily accounting reports.
- Analyzes financial reports to maintain efficient transaction processes.
- Uses Chat GPT to strategizes on how to be effective with reaching metric goals, time management.
Back of House/ Front of House Member
Chick Fil A
11.2022 - 08.2024
- Expedited large biscuit sales of the amounts 3,000 to 5,000 dollar daily sales weekly.
- Delegates alongside Kitchen Directors, Catering Directors, Kitchen Managers, and Team Leads on delivery orders of 500 to 900 dollars.
- Contributes in tackling the largest part of sales with our average of 25,000 customers a day with our breakfast and lunch product
- Overhauled inventory of Breakfast and Lunch items for the following day daily.
- Trained new Back of House team members on Chick-Fil-A food safety, cleaning protocol, inventory, and food preparedness
- Coordinated with Store Operator and Drive Thru Director for the best ways to increase flow of cars through quick service
Retail Stylist
Kendra Scott
09.2022 - 01.2023
- Built and maintained client relationships that fostered an increase in customer retention
- Assisted in philanthropy events for the store such as breast cancer awareness events for example through letting customers about sales discounts and proceeds going to fund those initiatives.
Energy Coordinator
AutoZone Corporate Office
02.2022 - 09.2022
- Organized and facilitate utility bill payments for AutoZone stores in the
- Maintenance Department
- Update and schedule appointments for utility Maintenance repairs for
- AutoZone location
- Worked Closely with the Accounting department on check processing, payment budgeting for utility bills.
- Coordinated with the Real Estate department on store set up for utility for new locations
- Managed utility services for new AutoZone stores from general construction companies, landlords, and ect
Merchandising Service Associate
Lowe’s Winchester
05.2019 - 02.2022
- Demonstrated exceptional customer service and product knowledge for a variety of products across the store.
- Lead a team of third party merchandising on a plumbing and irrigation department merchandise transitional project.
- Organized and planned strategies on how to optimize productivity w/ Store Manager, Merchandising Supervisor, Third Party Manager. Executed and completed two department transitions.
Education
MBA - Leadership
Union University
Jackson, TNBachelor of Arts - Communications Studies, Marketing
Union University
Jackson, TNHigh School Diploma - undefined
Soulsville Charter School
Memphis, TNSkills
- Team leadership
- Customer service
- Membership marketing
- Training development
- Conflict resolution
- Sales optimization
- Transaction accuracy
Timeline
Team Member Lead (Supervisor)
Sam’s
08.2024 - Current
Back of House/ Front of House Member
Chick Fil A
11.2022 - 08.2024
Retail Stylist
Kendra Scott
09.2022 - 01.2023
Energy Coordinator
AutoZone Corporate Office
02.2022 - 09.2022
Merchandising Service Associate
Lowe’s Winchester
05.2019 - 02.2022
Bachelor of Arts - Communications Studies, Marketing
Union University
High School Diploma - undefined
Soulsville Charter School
MBA - Leadership
Union University