Angelica Shuman
College Station,United States
Summary
Proven professional with a track record of enhancing public safety and fostering community trust as a Police Officer with the City of Phoenix. Skilled in conflict de-escalation and report writing, demonstrated through effective communication and critical decision-making. Achieved increased reimbursement rates by auditing billing data, showcasing exceptional attention to detail and integrity.
Overview
22
22
years of professional experience
Work History
Police Officer
City of Phoenix
Phoenix, OR
12.2005 - 12.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Administrative Assistant
City of Mesa - Neighborhood Services Department
Mesa, AZ
05.2002 - 12.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Medical Billing Specialist
Sun Air Ambulance - Berger Billing Inc
Tempe, AZ
01.1999 - 05.2002
- Effectively managed multiple priorities simultaneously while adhering to strict deadlines within a fast-paced environment.
- Enhanced reimbursement rates by conducting regular audits of billing data.
Education
Master Of Liberal Arts - Business And Communication
Arizona State University
Tempe, AZ05.2008
Bachelor Of Interdisciplinary Studies - Business
Arizona State University
Tempe, AZ08.2004
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
Timeline
Police Officer
City of Phoenix
12.2005 - 12.2020
Administrative Assistant
City of Mesa - Neighborhood Services Department
05.2002 - 12.2005
Senior Medical Billing Specialist
Sun Air Ambulance - Berger Billing Inc
01.1999 - 05.2002
Master Of Liberal Arts - Business And Communication
Arizona State University
Bachelor Of Interdisciplinary Studies - Business
Arizona State University