Angelica Sigwerth
Albuquerque,NM
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Dedicated and highly organized professional with hands-on experience managing artist schedules, client bookings, and daily operations in a fast-paced creative environment. Known for strong communication skills, attention to detail, and the ability to seamlessly coordinate multiple moving parts while maintaining a positive client and team experience.
Overview
9
9
years of professional experience
Work History
Shop Manager
Wolfs Head Tattoo
Albuquerque, NM
06.2024 - Current
- Managed daily shop operations, ensuring efficient workflow and high-quality customer service.
- Developed marketing strategies to increase client engagement and boost shop visibility.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Coordinated special events and promotions to drive traffic and enhance community involvement.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Customer Experience Specialist
ECI Software Solutions
Fort Worth, TX
08.2021 - 12.2025
- Utilized telephone, online chat, email and Salesforce platform to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Trained multiple new hires on company-specific policies, procedures, and compliance guidelines.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Pharmacy Technician
Buckland Pharmacy
Belen, NM
01.2020 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Cashier
Buckland Pharmacy
Belen, NM
08.2017 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Art Education
Northern Arizona University
Flagstaff, ArizonaHigh School Diploma -
Belen High School
Belen, NM05-2020
Skills
- Organized and able to multi-task within different platforms
- Client Relationships
- Efficient and Detail-Oriented
- Appointment scheduling
- Exceptional organization
- Team management
Timeline
Shop Manager
Wolfs Head Tattoo
06.2024 - Current
Customer Experience Specialist
ECI Software Solutions
08.2021 - 12.2025
Pharmacy Technician
Buckland Pharmacy
01.2020 - 08.2020
Cashier
Buckland Pharmacy
08.2017 - 08.2020
High School Diploma -
Belen High School
Bachelor of Arts - Art Education
Northern Arizona University