Angelica Silva
Wichita,KS
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Enthusiastic team member providing support for other departments as needed. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Assistant
New Song Academy
Wichita, Kansas
08.2023 - 10.2023
- Provided supervision and care to young children ranging from infants to pre-school age.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Retail Sales Associate
Bath & Body Works
Wichita, KS
11.2022 - 07.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Net Weight Monitor
Russell Stover Chocolates
Abilene, KS
09.2018 - 09.2022
- Monitored production to insure lot averages are maintained and recorded, completed accurately/timely with supporting data.
- Collected and interpreted product specific net and tare weight data.
- Was responsible for notification to production and quality personnel when lot averages were not met. Made recommendations for corrective action and repairing lightweight boxes.
- Repaired "unreasonably" short weight packages.
- Performed periodic tare weight evaluations and making adjustments, if necessary.
- Completed any other assigned jobs by plant management if required.
- Took position as team lead when required by supervisor.
Restaurant Manager
Taco Master
Salina, KS
01.2016 - 08.2018
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coordinated employee schedules according to shift changes and availability.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Salina South High School
Salina, KS05.2016
Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- People Skills
- Customer Service
- Supervision & Leadership
- Basic Math
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CNA
Timeline
Daycare Assistant
New Song Academy
08.2023 - 10.2023
Retail Sales Associate
Bath & Body Works
11.2022 - 07.2023
Net Weight Monitor
Russell Stover Chocolates
09.2018 - 09.2022
Restaurant Manager
Taco Master
01.2016 - 08.2018
High School Diploma -
Salina South High School