Angelica Smith
Flint,MI
Summary
Veterinary assistant with experience in animal care, medical support, and client communication. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability to ensure seamless clinic operation, with a compassionate approach to patient care. Diligent College Student focused on my Veterinarian Technician program and dedication to prompt project completion and continual adaptation. Team-oriented with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Banfield Animal Hospital
02.2024 - Current
- Position animals for diagnostic imaging such as x-rays and scans.
- Assist in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provide compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provide customer support to clients, answering questions and addressing concerns.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Prepared animals for surgical procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
Veterinary Technician Assistant
Childs Veterinarians Clinic
03.2020 - 03.2024
- Assisted veterinarians with routine examinations, treatments, and minor surgeries.
- Administered medications as prescribed by veterinarian.
- Restrained animals during examination or treatment.
- Performed laboratory tests such as fecal exams, urinalyses, and heartworm tests.
- Maintained medical records and updated patient files.
- Cleaned and maintained veterinary equipment and instruments.
- Sterilized surgical tools before and after use.
- Stocked supplies and medications in the clinic or hospital setting.
- Educated clients on animal health maintenance topics such as nutrition, parasite control, vaccinations.
- Assisted with euthanasia procedures when necessary.
- Cared for hospitalized patients by feeding them, providing comfort measures.
- Weighed pets to monitor their progress over time.
- Assisted with polishing, removing stains and other dental procedures.
Store Manager
Converse
10.2021 - 01.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Brand/Manager of Operations
Converse
05.2018 - 10.2021
- Oversaw the production of branded merchandise such as apparel items or promotional items.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Collaborated with team to forecast based on sales and product profitability.
- Maintained budget to consistently keep within monetary parameters.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Planned, developed and led negotiation of key business partnerships.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Education
Some College (No Degree) - Health Sciences
University of Michigan - Flint
Flint, MIVeterinarian Technician
Penn Foster College
Scottsdale, AZ02-2026
High School Diploma -
Flint Northern High School
06.2013
Skills
- Customer Service Management
- Team Development
- Employee Training
- Flexible Schedule
- Multitasking and Organization
- Cash Management
- Outstanding Communication Skills
- Reliable
- Friendly and Positive
- Delegating Work
Timeline
Veterinary Assistant
Banfield Animal Hospital
02.2024 - Current
Store Manager
Converse
10.2021 - 01.2024
Veterinary Technician Assistant
Childs Veterinarians Clinic
03.2020 - 03.2024
Brand/Manager of Operations
Converse
05.2018 - 10.2021
High School Diploma -
Flint Northern High School
Some College (No Degree) - Health Sciences
University of Michigan - Flint
Veterinarian Technician
Penn Foster College