Angelica Smith
Lancaster,SC
Overview
10
10
years of professional experience
Work History
Guest Service Manager
Target
09.2021 - Current
- Help guest with questions or solutions to their situations
- Process returns or replacements items for guest
- Process online orders to guest in store or to guest car
- Defect returns
- Keep desk clear of clutter and mess
- Process cancel orders to be put back on floor
- Answering phone calls to provide assistance for online or in store items
- Gather re-shop/hangers from chasers and isle
- Processing Ship orders and checking all items are accounted for
- Helping guest locate or sign up for target register
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Oversaw lobby operations and concierge services.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Manager
Circle K
06.2017 - 09.2021
- Paperwork, scheduling, stocking, cooking, cleaning, customer service, orders, counting and loading safe
- Cashier, training, opening new stores, Running errands for the store
- Established open lines of communication with team for feedback and suggestions.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier/Stocker
Dollar Tree
02.2017 - 07.2017
- Baker, cook, waiter, cashier
Cashier
BI-LO
03.2015 - 03.2017
- Cashier, unloading trucks, Stocking, cook, Baker, third shift stocker, buggy loader
Education
High school diploma -
Fort Hill High School
Fort Mill, SCAssociate's degree - Accounting
York Technical College
05.2019
Skills
- Assistant Manager Experience
- Management
- Cleaning
- Inventory Control
- Cash Handling
- Supervising experience
Timeline
Guest Service Manager
Target
09.2021 - Current
Assistant Manager
Circle K
06.2017 - 09.2021
Cashier/Stocker
Dollar Tree
02.2017 - 07.2017
Cashier
BI-LO
03.2015 - 03.2017
High school diploma -
Fort Hill High School
Associate's degree - Accounting
York Technical College