Angelica Soler
Lodi,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
AFC Urgent Care
Lodi, NJ
01.2024 - Current
- Delivered exceptional customer service, ensuring a positive first impression for all guests and visitors.
- Managed a high volume of incoming calls, directing inquiries to the appropriate departments and ensuring timely responses.
- Handled all incoming and outgoing mail, packages, and deliveries efficiently, maintaining an organized front desk.
- Responded promptly to customer inquiries in person, by phone, or email, resolving issues and enhancing client satisfaction.
- Collaborated with team members across departments to streamline communication and improve workflow efficiency.
- Trained new front desk staff in office procedures, customer service standards, and telephone systems.
- Oversaw inventory management of office supplies and equipment, ensuring timely replenishment and maintenance.
- Maintained comprehensive knowledge of company policies and services, providing accurate information to guests.
- Demonstrated strong problem-solving skills, addressing difficult situations and customer concerns with professionalism.
- Achieved a 95% customer satisfaction rating, contributing to improved service delivery and client retention.
Front Desk Receptionist/MA Work
Joy Internal Medicine
Englewood, NJ
07.2022 - 09.2022
- Managed patient check-ins and check-outs, verified insurance information, and collected co-pays.
- Performed vital sign measurements, including blood pressure, temperature, pulse, height, and weight, to support healthcare providers.
- Collected patient histories, administered preventive screenings, and referred patients to specialists as needed.
- Ensured accurate medical record-keeping and updated patient information in electronic health records (EHR).
- Assisted healthcare providers with clinical tasks, including EKGs, lab tests, and IV treatments.
- Managed administrative tasks such as faxing, charting, and processing medical forms for insurance and specialist referrals.
- Communicated with patients through a portal system (Klara) and collaborated with staff via Skype.
- Utilized Zocdoc for appointment scheduling, confirmations, and adjustments, optimizing patient flow.
- Maintained office cleanliness, managed inventory, and restocked medical supplies for exam rooms.
- Processed financial transactions, including payments for medical services, and resolved billing discrepancies with insurance companies.
Front Desk Receptionist
CityMD: Urgent care
Paramus, NJ
01.2021 - 03.2021
- Registered and discharged patients while ensuring accurate records.
- Coordinated specialist appointments and handled urgent patient needs.
- Answered phone calls, relayed messages, and managed faxes and photocopying.
- Assisted patients with registration and prepared examination rooms.
- Supported follow-up appointment coordination and ensured patient satisfaction.
- Coordinated and prepared examination rooms, ensuring readiness for patient visits, and assisted with patient flow.
- Processed faxing and photocopying, maintaining proper documentation for medical records and communications.
- Printed school notes, work notes, and medical documentation for patients, ensuring timely delivery of required paperwork.
- Managed follow-up appointments, confirming or rescheduling visits as needed to ensure patient continuity of care.
- Provided exceptional customer service by addressing patient concerns, ensuring comfort, and maintaining a calm and efficient front desk environment.
- Collaborated with clinical staff to ensure proper patient preparation and room readiness, improving office efficiency.
- Demonstrated proficiency in handling administrative tasks, contributing
- to the overall smooth operation of the facility.
- Assisted patients with iPad registration, providing guidance to ensure accurate data entry and a seamless experience.
Front Desk Agent
Fitzpatrick Manhattan Hotel
New York, NY
09.2019 - 02.2021
- Managed guest check-ins and check-outs, ensuring a smooth and welcoming process.
- Provided city guidance and ensured guest satisfaction throughout their stay.
- Processed payments and handled night audits.
- Demonstrated excellent customer service by answering questions, resolving issues, and proactively offering assistance.
- Managed reservations, recorded complaints, and communicated any guest concerns.
- Conducted night audits, verifying guest accounts, balancing cash registers, and preparing financial reports for management.
- Warmly greeted all customers and employees, creating a positive and welcoming environment for both guests and staff.
- Coordinated reservations, handling both inbound inquiries and online bookings, optimizing room occupancy.
- Addressed guest complaints, concerns, and special requests promptly, demonstrating strong problem-solving and conflict resolution skills.
- Maintained detailed records of guest preferences, special requests, and complaints to improve service and enhance future visits.
- Answered and screened phone calls, providing information, taking messages, and ensuring all inquiries were handled professionally.
- Managed distribution of guest messages and packages, ensuring timely delivery to respective rooms.
- Made comfort calls to guests, ensuring their satisfaction with their accommodations and addressing any issues proactively.
- Worked closely with housekeeping and maintenance to ensure room readiness, resolving any room-related issues swiftly.
- Maintained a high level of professionalism and courtesy while interacting with both guests and hotel staff, contributing to a positive hotel atmosphere.
- Assisted in event coordination by providing guest services for special occasions or corporate functions held at the hotel.
Front Desk/Sales Associate
Chen Skincare and Spa
The Bronx, NY
01.2017 - 09.2019
- Provided exceptional customer service, addressing client needs while ensuring a positive experience.
- Efficiently managed appointment scheduling, walk-ins, and client requests.
- Processed payments for services rendered and promoted products and special offers.
- Managed inventory and ensured cleanliness of the office and equipment.
- Utilized social media to promote services, deals, and company updates.
- Sent reminders to clients for upcoming appointments and followed up on future visits.
- Delivered high-quality, personalized customer service by greeting clients, answering inquiries, and ensuring a welcoming environment.
- Managed a busy appointment schedule, efficiently allocating specialists for walk-ins, late arrivals, and cancellations.
- Processed payments for services rendered, ensuring accurate transactions and maintaining up-to-date financial records.
- Promoted and sold skin care products, upselling services, and creating personalized treatment recommendations to increase revenue.
- Managed inventory by tracking product levels, performing regular stock checks, and coordinating reordering to ensure adequate supply
Education
Associate of Science - Nursing
Eastwick College
Ramsey, NJ07.2024
Skills
Microsoft
PowerPoint
Excell
Front Desk
Guest Service
Front Office
Reception
Customer Service
Receptionist
Filing
Microsoft Word
Microsoft
Customer Service Skills
Scheduling
Night Audit
Phone Etiquette
Microsoft Outlook
Administrative Experience
Cash Handling
Clerical Experience
Typing
Medical Office Experience
Timeline
Front Desk Receptionist
AFC Urgent Care
01.2024 - Current
Front Desk Receptionist/MA Work
Joy Internal Medicine
07.2022 - 09.2022
Front Desk Receptionist
CityMD: Urgent care
01.2021 - 03.2021
Front Desk Agent
Fitzpatrick Manhattan Hotel
09.2019 - 02.2021
Front Desk/Sales Associate
Chen Skincare and Spa
01.2017 - 09.2019
Associate of Science - Nursing
Eastwick College