Angelica Soler
Schenectady,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
AFC Urgent Care
01.2024 - 03.2025
- Delivered exceptional customer service, ensuring a positive first impression for all guests and visitors.
- Managed a high volume of incoming calls, directing inquiries to the appropriate departments and ensuring timely responses.
- Handled all incoming and outgoing mail, packages, and deliveries efficiently, maintaining an organized front desk.
- Responded promptly to customer inquiries in person, by phone, or email, resolving issues and enhancing client satisfaction.
- Collaborated with team members across departments to streamline communication and improve workflow efficiency.
- Trained new front desk staff in office procedures, customer service standards, and telephone systems.
- Maintained comprehensive knowledge of company policies and services, providing accurate information to guests.
- Demonstrated strong problem-solving skills, addressing difficult situations and customer concerns with professionalism.
- Achieved a 95% customer satisfaction rating, contributing to improved service delivery and client retention.
Front Desk Receptionist/MA Work
Joy Internal Medicine
07.2022 - 09.2022
- Managed patient check-ins and check-outs, verified insurance information, and collected co-pays.
- Performed vital sign measurements, including blood pressure, temperature, pulse, height, and weight, to support healthcare providers.
- Collected patient histories, administered preventive screenings, and referred patients to specialists as needed.
- Ensured accurate medical record-keeping and updated patient information in electronic health records (EHR).
- Assisted healthcare providers with clinical tasks, including EKGs, lab tests, and IV treatments.
- Managed administrative tasks such as faxing, charting, and processing medical forms for insurance and specialist referrals.
- Communicated with patients through a portal system (Klara) and collaborated with staff via Skype.
- Utilized Zocdoc for appointment scheduling, confirmations, and adjustments, optimizing patient flow.
- Maintained office cleanliness, managed inventory, and restocked medical supplies for exam rooms.
- Processed financial transactions, including payments for medical services, and resolved billing discrepancies with insurance companies.
Front Desk Receptionist
CityMD: Urgent care
01.2021 - 03.2021
- Registered and discharged patients while ensuring accurate records.
- Coordinated specialist appointments and handled urgent patient needs.
- Answered phone calls, relayed messages, and managed faxes and photocopying.
- Assisted patients with registration and prepared examination rooms.
- Supported follow-up appointment coordination and ensured patient satisfaction.
- Coordinated and prepared examination rooms, ensuring readiness for patient visits, and assisted with patient flow.
- Processed faxing and photocopying, maintaining proper documentation for medical records and communications.
- Printed school notes, work notes, and medical documentation for patients, ensuring timely delivery of required paperwork.
- Managed follow-up appointments, confirming or rescheduling visits as needed to ensure patient continuity of care.
- Provided exceptional customer service by addressing patient concerns, ensuring comfort, and maintaining a calm and efficient front desk environment.
- Collaborated with clinical staff to ensure proper patient preparation and room readiness, improving office efficiency.
- Demonstrated proficiency in handling administrative tasks, contributing
- to the overall smooth operation of the facility.
- Assisted patients with iPad registration, providing guidance to ensure accurate data entry and a seamless experience.
Front Desk Agent
Fitzpatrick Manhattan Hotel
09.2019 - 02.2021
- Managed guest check-ins and check-outs, ensuring a smooth and welcoming process.
- Managed reservations, recorded complaints, and communicated any guest concerns.
- Conducted night audits, verifying guest accounts, balancing cash registers, and preparing financial reports for management.
- Coordinated reservations, handling both inbound inquiries and online bookings, optimizing room occupancy.
- Addressed guest complaints, concerns, and special requests promptly, demonstrating strong problem-solving and conflict resolution skills.
- Answered and screened phone calls, providing information, taking messages, and ensuring all inquiries were handled professionally.
- Managed distribution of guest messages and packages, ensuring timely delivery to respective rooms.
- Made comfort calls to guests, ensuring their satisfaction with their accommodations and addressing any issues proactively.
Front Desk/Sales Associate
Chen Skincare and Spa
01.2017 - 09.2019
- Processed payments for services rendered and promoted products and special offers.
- Managed inventory and ensured cleanliness of the office and equipment.
- Utilized social media to promote services, deals, and company updates.
- Sent reminders to clients for upcoming appointments and followed up on future visits.
- Delivered high-quality, personalized customer service by greeting clients, answering inquiries, and ensuring a welcoming environment.
- Processed payments for services rendered, ensuring accurate transactions and maintaining up-to-date financial records.
- Promoted and sold skin care products, upselling services, and creating personalized treatment recommendations to increase revenue.
- Managed inventory by tracking product levels, performing regular stock checks, and coordinating reordering to ensure adequate supply
Education
High School Diploma -
Cathedral High School
09-2018
Skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Technical support
- Microsoft office
- Computer proficiency
- Visitor and customer relations
Education and Training
other
Languages
Spanish
Timeline
Front Desk Receptionist
AFC Urgent Care
01.2024 - 03.2025
Front Desk Receptionist/MA Work
Joy Internal Medicine
07.2022 - 09.2022
Front Desk Receptionist
CityMD: Urgent care
01.2021 - 03.2021
Front Desk Agent
Fitzpatrick Manhattan Hotel
09.2019 - 02.2021
Front Desk/Sales Associate
Chen Skincare and Spa
01.2017 - 09.2019
High School Diploma -
Cathedral High School
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