Angelica Soliman
Rosedale,MD
Summary
Proven track record in enhancing team productivity and patient care at MedStar Franklin Square Medical Center through expert handling of communications and meticulous chart preparation. Skilled in HIPAA compliance and fostering strong team collaboration, demonstrating both hard and soft skills essential for healthcare excellence. Achieved significant improvements in information flow and patient data management. Organized office professional with top-notch administrative skills and solid background in [Type] industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Clerk
MedStar Franklin Square Medical Center
10.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
Unit Clerk
MedStar Harbor Hospital Emergency Room
09.2022 - 09.2023
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Clinical Aide
MedStar Harbor Hospital Emergency Room
03.2023 - 09.2023
- Promoted a positive work environment by fostering strong relationships among clinical team members through collaboration and communication efforts.
- Ensured optimal resource utilization by maintaining inventory levels of supplies and equipment in the clinic setting.
- Maintained a clean and organized clinical environment, adhering to strict infection control protocols.
- Participated in ongoing professional development opportunities to keep current on best practices within the field of healthcare.
Housekeeper
MedStar Harbor Hospital
03.2021 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Process Assistant
Amazon
03.2020 - 02.2021
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Food Service Supervisor
Venus Pizza
11.2018 - 01.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Shift Leader
Subway
11.2017 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Ritas
02.2017 - 10.2017
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree - Health Aide
CCBC
Essex, MDHigh School Diploma -
Overlea High School & Academy Of Finance
Baltimore, MD06.2019
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
Certification
- Certified Food Service Manager - Venus Pizzia
- CPR Certified
- Volunteer Firefighter 2022-2023
Languages
Arabic
Professional Working
Spanish
Full Professional
Timeline
Unit Clerk
MedStar Franklin Square Medical Center
10.2023 - Current
Clinical Aide
MedStar Harbor Hospital Emergency Room
03.2023 - 09.2023
Unit Clerk
MedStar Harbor Hospital Emergency Room
09.2022 - 09.2023
Housekeeper
MedStar Harbor Hospital
03.2021 - 02.2023
Process Assistant
Amazon
03.2020 - 02.2021
Food Service Supervisor
Venus Pizza
11.2018 - 01.2020
Shift Leader
Subway
11.2017 - 10.2018
Shift Leader
Ritas
02.2017 - 10.2017
No Degree - Health Aide
CCBC
High School Diploma -
Overlea High School & Academy Of Finance
- Certified Food Service Manager - Venus Pizzia
- CPR Certified
- Volunteer Firefighter 2022-2023
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