Angelica Sonora
Astrana Health
Anaheim,CA
8
years of professional experience
Detail-oriented professional with strong patient transportation coordination skills. Proficient in HIPAA compliance and effective communication. Committed to enhancing patient care through efficient scheduling and collaboration.
Work History
Coordinator/Transfer Center
1 Year 2 Months- Coordinated transfer of patient from out-of-area (OOA) hospital to appropriate facilities based on patient needs and bed availability.
- Communicated with hospital, physicians,nursing staff and care team to facilitate time patient transfer.
- Arranged and Scheduled patient transportation, including ambulance and medical transport service.
- Maintain accurate patient record an update transfer status in electronic medical record (EMR/EHR) system.
- Managed high volume of inbound telephone communication from hospital,providers, patients and care team
Inpatient Care Coordinator/Call Center Representative
4 Years 3 Months- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Reviewing, Indexed and attached medical records and supporting documentation to patient account.
Patient Service Representative
2 Years 5 Months- Managed appointment scheduling using an electronic health records system, ensuring optimal resource allocation.
- Collaborated with healthcare providers to streamline communication and expedite patient care delivery.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Education
High School Diploma
- Medical Assistant
Skills
EMR EHR
HIPAA compliance
Patient transportation coordination
Data entry
Medical terminology
Bilingual communication
Multitasking and organization
Customer service
Decision-making
Timeline
Coordinator/Transfer Center
Astrana Health
07.2025 - CurrentRead More
Inpatient Care Coordinator/Call Center Representative
Prospect Medical Systems
04.2021 - 07.2025Read More
Patient Service Representative
Amistad Medical Clinic
07.2018 - 12.2020Read More
Back Bay High School
High School Diploma
Read More
UEI College
from Medical Assistant
Read More