Angelica Starkey

• Lead customer adoption and implementation SME team to enhance client experience.
• Serve as an escalation point and support customer adoption team to advance changes requested by customers to product lifecycle management in order to resolve issues efficiently while providing voice of customer.
• Partnered with product teams to share customer feedback and service needs.
• Conducted customer feedback surveys to identify areas of improvement in service delivery.
• Lead service team that supports pre and post transplant remote patient monitoring.

Director, Clinical Digital Operations 2023-2025

• Lead service team that support pre and post transplant activities related to waitlist management, TIEDI form completion.
• Restructured team organization by transforming the role and job duties of supervisors to Leads, in addition to restructuring the role of the TCA II to include quality reporting.
• Supported software implementations by providing comprehensive training for clients and workflow guidance in software solutions, ensuring effective utilization.

Clinical Manager, Software 2019 -2023

• Lead Clinical Analyst team improving the configuration processs by utilizing a configuration workbook with defined areas for change request.
• Streamlined the configuration requirement process in collaboration with the lead system engineer and product manager.
• Lead large project for Ottr implementation involving multiple centers.

Clinical Analyst 2012-2019

• Gathered configuration requirements for customization, overseeing build and test requirements, conducting gap analysis, and testing data migration process.
• Pivotal in the implementation of registry agent for TIEDI form submission
• Supported testing of Ottr product for new releases, regression testing and hot patch fixes.

• Analyzed clinical documentation to identify variables for developing computerized templates, and enhance accuracy of data through informed template design.
• Collaborated with clinical subject matter expert and information technology to define content, workflow, and software requirements.

• Provided training to staff on Electronic Health record and transplant software Ottr.
• Patient assessment, triage, coordination of medical and nursing care for pre-transplant, post-transplant and surgical patients.
• Coordinated patient care across University of Nebraska Medical Center specialty clinics.
• Collaborated with physicians, nurses, dietician and social workers on care planning.

• Cared for high acuity liver and intestinal pre and post transplant patients in specialty care unit, collaborating with multidisciplinary care team to ensure comprehensive patient management.
• Organized daily assignments for nursing staff.

• Provided direct patient care including wound dressing, administering medication and IV therapy.
• Assessed patient conditions and documented findings in electronic health records.