Angelica Suarez
El Paso,TX
Summary
Hardworking and motivated with five years of experience and record of success service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Manager /Cashier
Church's Chicken
El Paso, TX
09.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2022
Some College (No Degree) - Accounting
The University of Texas At El Paso
El Paso, TXSkills
- Performance Management
- Staff Development
- Strategic Planning
- Financial Management
- Cross-Functional Teamwork
- Negotiation
- Complex Problem-Solving
- Staff Training and Development
- Time Management
- Team Leadership
- Verbal and written communication
- Staff Management
- Sales Techniques
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Manager /Cashier
Church's Chicken
09.2019 - Current
High School Diploma -
Bel Air High School
Some College (No Degree) - Accounting
The University of Texas At El Paso